Sales Support

2 months ago

Sydney, Australia Professional Beauty Solutions Full time

We are always looking for great people to become a part of the PBS team. We are looking for energetic, success-oriented people who thrive in a dynamic environment. We are in a fast-pace industry that rewards those who have the skills and inclination to adapt quickly and meet the challenges of driving the business forward. These attributes are at the very core of Professional Beauty Solutions' success.

**Sales Support**:

- Applications close on 30th June 2023._

Due to rapid expansion and a need to grow our team, Professional Beauty Solutions currently has a fantastic opportunity for a well-organised, energetic, and friendly Sales support coordinator to provide outstanding support to its clients and to the marketing & sales team of the company.

If you have amazing customer service and data entry skills, this could be the role for you.

**About the opportunity**:
This role is an opportunity for someone who is looking to work close to home in the SUTHERLAND SHIRE. We are a team of approximately 40 fun, creative, high achievers who thrive on a fast-paced environment.

**About the business**

Based near vibrant Cronulla in Sydney’s south, Professional Beauty Solutions is a rapidly growing, Australian-owned beauty distribution company. We manage the Australian brand representations for a host of global beauty brands, including Dermalux LED, Pollogen, Lynton, Pure Fiji, Youngblood Mineral Cosmetics, Sunescape Tan, Image Skincare, and loads more

**Your day-to-day duties will include**:

- Processing orders directly into our system (data entry focused)
- Proactively support customers and the sales team to ensure service levels are maintained and customer satisfaction is maintained or exceeded
- Communicate, problem solve, document and coordinate issues, complaints, resolutions, and responses
- Communicating effectively with other operations departments including the supply chain, operations, finance, and clinical teams to ensure smooth interdepartmental workflow.
- Maintaining thorough record keeping and reporting in accordance with company guidelines
- A customer focus to ensure you always have the customer’s needs front of mind
- Ability to navigate multiple systems whilst being on the phone
- HIGH level of accuracy in data entry, attention to detail, and time management
- Someone who thrives in systems and processes
- Someone who thrives in a high energy, fast-paced & supportive team environment
- Experience in CRM programs
- Experience in Salesforce Servicing highly regarded
- Strong Communication, written and listening skills
- Someone with a great attitude who wants to create the best outcomes for customers and the company
- Experience in a customer service/admin role - minimum 2 years

**Personal Attributes**
- Engaging and positive nature
- A reliable, ethical, and flexible attitude to work
- 'Can-do' attitude with problem solving and troubleshooting abilities
- A friendly, patient, and professional phone manner
- Confidence in dealing with a wide range of people
- Ability to show empathy and understanding, as many customers require extra level of assistance
- Punctual, well presented, and reliable

Must have current drivers license and own transport.

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