Medview Student Success Manager

3 weeks ago

Brisbane, Australia Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.

**What are the main responsibilities for this role?**

The Student Success Manager (SSM) is responsible for managing a student’s MedView service journey. To be successful in this role a SSM will need to have strong communication, reporting, monitoring, prioritisation, and client management skills.

**Communication**:
SSMs are the first point of contact for students and parents utilising MedView services. SSMs are expected to respond to communications received from parents and students promptly (within 48 hours) and proactively communicate with parents and students with regards to student progress.

1. Communicate regularly (at least monthly) with parents on students’ progress, and urgently in the case of any student issues

2. Provide periodic reports to parents on students’ progress

3. Communicate with the wider MedView team, including:
4. Proactively seek to resolve any issues that may arise and, if necessary, refer the issue through the appropriate escalation channel.

**Monitoring**:
1. Regular monitoring of students’ usage and progression through MedView’s services

2. Taking appropriate action e.g. contacting students and / or parents where usage lags behind Roadmap

**Reporting**:
**Advising**:
**Learning and Development**:
SSMs will be expected to keep abreast of the most current medical school entry requirements for the students they manage. Extensive training and resources will be provided to SSMs so that they have this knowledge. Additionally, SSMs will have the opportunity to further the goals they have set with their manager (Director of Service) through a tailored learning and development programme.

**What we are looking for?
- MUST have Australian Curriculum knowledge
- 1-2 years experience in customer service, project management or transferable role
- Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
- High level of resilience and ability to thrive in a fast-paced startup environment
- Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
- Outstanding organizational skills, with excellent written and verbal communication skills
Collaborative, with an openness to give and receive feedback

Why work for Crimson?
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you

  • Student Success Associate

    6 months ago

    Brisbane, Australia Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Student Success Coordinator

    4 months ago

    Brisbane, Australia Australian Direct Tutoring Full time

    Australian Direct Tutoring is a medium size tuition company with over 2,600 students. We are looking for an efficient Administrator for the Role as Student Success Coordinator to join our team. Our Admin Team consists of 11 people working across our main Admin office, Curriculum Management and Student Services department. This role involves working in the...

  • Student Success Officer

    6 months ago

    Brisbane, Australia Sarina Russo Full time

    **Brisbane CBD Location** - **Full Time***: - $60,000 -$75,0000** Russo Higher Education (RHE) Pty Ltd are currently seeking a full time **Student Success Officer **based in Brisbane CBD. This is working within James Cook University Brisbane which is a campus of James Cook University operated in partnership with RHE. The Student Success Officer will...

  • Student Success Officer

    8 months ago

    Brisbane, Australia Sarina Russo Full time

    Russo Higher Education (RHE) Pty Ltd are currently seeking a full time **Student Success Officer **based in Brisbane CBD. This is working within James Cook University Brisbane which is a campus of James Cook University operated in partnership with RHE. The Student Success Officer will provide guidance and support to students with a with a focus on wellbeing...

  • Student Success Consultant, Apac

    2 months ago

    Brisbane, Australia Symplicity Corporation Full time

    **Responsibilities**: - Facilitate client workshops to elicit requirements & share exemplary practices. - Document client projects as input to discovery report / solution proposals. - Take the lead and/or support in the delivery of client projects. - Facilitate packaged / bespoke training programs for clients. - Provide functional client support /...

  • Student Accommodation Manager

    4 weeks ago

    Brisbane, Queensland, Australia UniLodge Full time

    Executive General Manager RoleWe are seeking an experienced General Manager to join our leadership team at UniLodge South Bank, a prominent player in the Australian student accommodation market. This is a fantastic opportunity for a seasoned professional to take on a senior role and drive business growth while prioritizing student wellbeing.About the...

  • Customer Success Manager

    1 week ago

    Brisbane, Australia Education Perfect Full time

    Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you’ll work on projects that have a real...

  • Manager - International Student Programs

    6 months ago

    Brisbane, Australia Education Full time

    **About Us**: The Department of Education (DoE) is committed to ensuring Queenslanders have the education and skills they need to contribute to the economic and social development of Queensland. Within DoE the Department of Education International (DEi) through the International Student Programs delivers world class education opportunities to overseas...

  • Operational Manager

    1 month ago

    Brisbane, Queensland, Australia UniLodge Australia Pty Full time

    We are seeking a highly skilled Operational Manager to lead our team at UniLodge South Bank. As an experienced professional in the Purpose-Built Student Accommodation (PBSA) sector, you will drive operational success and deliver outstanding experiences for our student residents and visitors.About the RoleAs General Manager, you will be responsible for...

  • Student Services Manager

    1 month ago

    Brisbane, Australia EF International Language Campuses Full time

    Are you looking to develop your customer service skills whilst gaining experience with an international company? EF International Language Campuses in Brisbane is looking for an energetic and organized individual to join our team as a Student Services Manager.Role & ResponsibilitiesThe Student Services Manager is a pivotal role at our campus: based at the...

  • Stewarding Supervisor | Waste Manager

    2 months ago

    Brisbane, Australia Waste Manager Full time

    Stewarding Supervisor – Waste Manager Are you our next rising star?     Join our team as a Stewarding Supervisor – Waste Manager at The Star Brisbane .   The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on...

  • Manager - Student Protection

    6 months ago

    Brisbane, Australia Education Full time

    About the Department of Education The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Customer Success Manager

    3 months ago

    Brisbane, Australia Education Perfect Full time

    Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you’ll work on projects that have a real...

  • International Student Recruitment Manager

    3 months ago

    Brisbane, Australia National College of Vocational Education Full time

    _**International Student Recruitment Manager - Asia**_ **About the Company** National College of Vocational Education is one of Australia’s leading training providers. The college was initially established in 1998 and we have been delivering exceptional vocational training across QLD, NSW and the ACT during this time. We offer ELICOS and VET courses to...

  • Manager - Student Wellbeing

    6 months ago

    Brisbane, Australia Education Full time

    **About Us**: The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable...

  • Strategic Student Experience Manager

    3 weeks ago

    Brisbane, Queensland, Australia Australian College of Applied Professions Full time

    We are seeking a dynamic and results-driven Strategic Student Experience Manager to join our team at Australian College of Applied Professions. This is an exceptional opportunity for a hands-on leader who can drive student satisfaction and engagement. As a key member of our team, you will be responsible for leading the Campus Student Engagement Team and...

  • Student Advisor

    6 months ago

    Brisbane, Australia ILSC Education Group Full time

    **STUDENT ADVISOR** **JOB DESCRIPTION (Full time - Brisbane)** ILSC & Greystone College Brisbane, part of the ILSC Education Group, is a private college located in the heart of Brisbane CBD. We provide English language training as well as and vocational courses (VET) in Marketing, Project Management and Business to international students living in...

  • Student Engagement Officer

    6 months ago

    Brisbane, Australia Queensland University of Technology Full time

    $74,013 to $83,479 - Fixed-term, full-time **Who are we looking for?** We are seeking a Student Engagement Officer to join Student Engagement and Sport, Administrative Division. The Student Engagement Officer will provide assistance across student engagement programs including financial, and operational management of the Student Clubs and Projects (SCAP)...

  • Student Progression Specialist

    6 months ago

    Brisbane, Australia Queensland University of Technology Full time

    $89,120 to $96,497 - Ongoing, full-time - Kelvin Grove (hybrid option available) - **Reference number: 24127**: - **Term**: Ongoing, Full-time basis - **Remuneration**: $105,466 to $114,196 pa (HEW6) (inclusive of $89,120 to $96,497 salary pa, 17% superannuation and 17.5% recreation leave loading) - **Location**: Kelvin Grove (hybrid option available) -...

  • Campus Student Engagement Manager

    2 months ago

    Brisbane, Australia Navitas Full time

    **At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.** The Australian College of Applied Professions (ACAP) is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology,...