Service Desk Analyst
3 days ago
A 6-month Federal government contract opportunity for a Service Desk Analyst based in Adelaide.
Your new company
This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. The initial contact for offer is for 6 months with the potential for a 6-month extension.
Your new role
Providing L1 Support including password reset, account setups, printer issues, VPN set up and more
Working to a roster answering phones calls from a queue and managing a ticket workload
Use investigatory skills to determine the nature of a call while building rapport with the client
Follow and document prescribed procedures
What you'll need to succeed
Your previous experience in a Service Desk will see you succeed in this position. Specifically, you will have experience with the following:
Windows 10
Active Directory
Microsoft Office Suite
Outlook/Exchange
Contributing new ideas and maximising the benefits of change
Identifying opportunities to improve business processes
Contributing to strategic planning and decision making in the work area
You will possess excellent communication skills, including a confident and helpful phone manner.
You will also possess sound prioritisation skills and the ability to work well both independently and with others.
Please be advised as this is the role with the federal government an Australian Citizenship is required.
What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2690776
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