Service Desk Analyst

5 months ago

Adelaide Region SA, Australia RAA Full time

**Fantastic opportunity to join our IT department**:

- **Full-time permanent position based at Mile End**:

- **Join SA’s iconic RAA**

***

In this exciting role you will be an integral part of the support of the RAA Information Services systems. You will work primarily with internal customers to identify issues and provide solutions. In the process, you will provide basic advice and guidance to develop understanding of simple solutions, together with:

- Provide first level support for all customer enquiries
- Management and resolution of requests and incidents
- Maintain regular communication with IS customers and resolver groups to provide transparency of operational targets and resolution timeframes
- Create and update knowledge base articles to support all RAA staff
- Provide operational support for client devices such as laptops and desktops, printers and peripherals
- Plus much more

**About you**

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

- Previous experience in a service desk environment and/or relevant studies
- Excellent customer service skills and ability to listen effectively to determine customer needs
- Excellent problem solving and trouble-shooting skills
- Strong communication skills with the ability to express ideas and thoughts clearly and succinctly
- Experience working within an ITIL focused environment

**About us**

As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. More than 800,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving.

**Benefits**

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

- Free RAA premium road service
- Generous discounts on all RAA Insurance Products
- Flexible Work Arrangements
- 12 weeks paid parental leave
- Ongoing Training & Development Opportunities & Study Support Program
- Wellbeing Facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista - plus much more you can read about here

**How to Apply**
- We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service._

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