Client Information Officer

2 weeks ago


Brisbane, Australia Legal Aid Full time

Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone.
- Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies.
- Participate in skill development processes, including call monitoring, on-the-job and group training.
- Help improve information databases by providing regular feedback on the information's appropriateness and use.
- Participate in team, process and service improvement activities.
- Create and maintain a positive and efficient organisational image by providing outstanding client service by telephone or other means as required.

**You will have**:

- You can communicate orally in a clear and succinct manner. You have the ability to explain information using language that is appropriate for the audience. You also possess sound literacy skills and computer skills.
- You stay calm in difficult situations and when dealing with difficult people. You treat people with respect and courtesy. You also refer difficult problems to the supervisor as needed.
- You act professionally and within the boundaries of organisation processes. You also maintain strict confidentiality of information.

What we offer you
- 36.25 hrs per week (full time hours)
- Generous salary packaging
- 12.75% employer super contributions
- Flexible working hours
- Study leave for approved work-related courses.

**This is a continuous pool process. This means**:

- This one process will be used to fill temporary part time AO3 Client Information Officer vacancies starting in February 2025
- Positions are temporary part time for various hours and durations.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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