Intake and Review Coordinator

1 month ago

Adelaide Region SA, Australia Department of Human Services Full time

Job Reference:
- 9YBB90E7- Eligibility:
- External Vacancy - Open to Everyone- Division:
- Disability Services- Location:
- Adelaide- Salary Range:
- 95,588-101,109- Classification:
- ASO6- Engagement Type:
- Ongoing- Closing Date:
- 24 Aug 2023**Role Highlights**:

- Exciting opportunity to work within the SA Government Public Sector
- Contribute to positive change for people with disabilities
- Support vulnerable South Australians

**Role Details**: The Intake and Review Coordinator is a role within Disability Services and is accountable to the Service Operations Manager for:

- Leading, coordinating and evaluating client intake and review for Disability Services, ensuring it is timely and effective.
- Working in collaboration and negotiate with internal and external stakeholders including health networks and service providers to transition clients into suitable accommodation.
- Maintaining an in-depth understanding of NDIS guidelines and framework and DHS Disability Services policies and procedures, establishing and maintaining partnerships with key stakeholders across the government sector, non-government and other service providers in relation to intake referrals.
- Providing leadership, supervision and effective deployment of Intake and Review Officers to meet business and client needs.
- Monitoring, managing and reporting on incoming referrals to senior leadership.

Key outcomes and accountabilities:
1. Record, update and ensure client details are accurately maintained in the intake records management database.

2. Respond to and action complex referrals received in the intake inbox.

3. Build and maintain working relationships with relevant agencies, associations, peers, and staff to deliver quality and timely communications and services.

4. Lead, coordinate and attend house visits with prospective clients and their families and relevant stakeholders.

5. Support clients, their families, SILS Area managers and other stakeholders in transitioning into DHS services.

6. Provide leadership to the team and plan and monitor workloads to maintain high standards of service delivery.

7. Lead the development and implementation of reporting, performance indicators and measurements of tools for evaluating outcomes.

Note: Any other responsibilities in line with the classification level of the role as assigned by Line Manager and/or the Department. The responsibilities as specified above may be altered in accordance with the changing requirements of the role.

**Special Conditions**: National Police Check required.

Employment-related Screening Check required.

Some out of hours work may be required.

Some interstate and intrastate travel may be required.

Role Status: Ongoing.

Certificate III Individual Support - Disability is desirable.

Must hold a current Australian issued driver’s licence (equivalent to minimum class C).

The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Attachments:
Role Description - Intake and Review Coordinator - Disability Services - ASO6.pdf

**About the Business**:
Disability Services provides valuable support to the South Australian community through supported independent living, Transition to Home, quality and clinical services, and the DHS Equipment Program. As one of the largest providers, we supervise and help with everyday tasks to support people living with disability to live as independently as possible. Our Transition to Home initiative facilitates the timely discharge of people with a disability from hospital into the community.

We also fund equipment and home modifications for South Australians who are otherwise unfunded for these services through Commonwealth options. Equipment and home modifications, as well as the delivery, repair, maintenance and replacement of items, is funded by the DHS Equipment Program.

**Contact Us**:
Enquiries to David Healey

0455405664

**Application Instructions**:
**Resume and Cover Letter**:
**Screening Checks**:

- DHS is committed to creating an inclusive workplace and providing equitable services to all South Australians. This ensures that all people feel welcome to work with us and access our services, including people identifying as Aboriginal, living with disability, LGBTIQA+, youth, mature age, and from different ethnic, linguistic, religious and cultural backgrounds._

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