Head of Digital and Consumer Connections

6 months ago

Sydney, Australia Abbott Laboratories Full time

**Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.**

Reporting to the _Marketing Director_, the **Head of Digital Marketing and Consumer Connection** for Abbott Nutrition, you will oversee our digital transformation and own the planning of our consumers and HCP/Patient journey. You will lead the digital team to develop and implement the digital strategy and the digital activation, lead analytics to drive engagement and improve performance marketing and lead the development of our CRM program for our Nutrition brands.

This is a transformative role where you will need to act as a change agent and be the driving force behind positive change, spearheading initiatives to propel your team and business forward. We are at the beginning of our digital journey, so in this role, you will have the unique opportunity to shape the direction of our digital strategy, challenge the status quo, and inspire others to embrace change from strategic planning and process optimisation to team development.

This role is based at our head office in **Macquarie Park**.

**Responsibilities include (and not limited to)**:
Inspire, support and coach a team of digital marketers

Digital Marketing Strategy
- Transform our digital presence for consumers and HCP and develop and implement a comprehensive digital marketing strategy that aligns with the marketing overall objectives
- Optimise Search (SEO-SEM), Websites content and performance
- Develop an engaging always on social media strategy and calendar
- Test new digital channels
- Set clear KPIs and analyse and interpret data to evaluate the effectiveness of campaigns and make data-driven decisions

CRM:

- Develop and implement a consumer engagement strategy based of first party data
- Monitor KPI’s
- Develop the HCP-Patient Omnichannel journey

Analytics:

- Use deep knowledge of digital engagement to explore performance marketing opportunities and generate insight to drive omnichannel ROI
- Inform the creation, customisation and implementation of marketing analytics in collaboration with the Digital Marketing team
- Analyse and interpret data related to the paid and earned digital campaigns to identify trends and insights and make recommendations to improve the effectiveness of online marketing initiatives and drive customer engagement
- Use insight and data-driven decisions to optimise performance marketing strategy and activities
- Provide recommendations for improvements to website design, content, and user experience based on data analysis
- Build and manage customer segments for targeted marketing campaigns

**Who we’re looking for**:

- Tertiary qualifications in Marketing, Business or related field
- 10+ years of combined experience in digital marketing, analytics, performance marketing and CRM. You will have proven track record in developing and implementing successful digital marketing campaigns.
- Excellent leadership skills, with the ability to manage teams and collaborate effectively with cross-functional stakeholders
- A change agent, a visionary thinker with a strong drive and resilience to lead transformation
- Excellent oral and written communication skills with strong presentation skills
- Strong analytical skills, with strong logical thinking, able to translate data analysis into clear strategy
- A high level of emotional intelligence, ability to collaborate effectively and build strong relationships with key stakeholders
- A passion for nutrition and a desire to play a positive role in people's health

**What we offer you**
- Free onsite parking
- Onsite barista and gym
- Discounted Shares program
- Wellness Programs
- Professional and Personal development opportunities
- Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.

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