Customer Engagement

2 weeks ago

Frankston, Australia South East Water Corporation Full time

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
"Creating a better world for our customers with forward thinking water solutions for all and always, that don’t cost the earth” is South East Water’s vision.

We believe that digital and emerging technologies have a critical role to play in enabling us to provide the highest quality water and sewerage services for our customers, as efficiently as possible and ensure we deliver on our vision.

With this in mind, we are growing our team to help us support South East Water on its journey to becoming a digital utility. This role will be an integral part of delivering the customer engagement strategy and driving ongoing customer behaviour change trials.

**This is a 12-month, fixed term role until 11 August 2024.**

**Who are you?**:
With a customer centric and digital first mindset, you’ll be an excellent communicator, strong organiser and a creative problem solver, who enjoys challenging the status quo. You’ll be delivering customer engagement marketing campaigns and talking to customers to understand how we can improve their experience.

Experience in the following, will ensure a smooth transition into the role:

- Customer campaign delivery
- Copy writing skills.
- Working with multi-channel customer touchpoints
- Working in a mass-market environment with a diverse customer base
- CMS knowledge and know-how (beneficial, but not essential)
- Salesforce Marketing Cloud experience (advantageous)

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:

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