Customer Service Officer

1 week ago

Frankston, Australia Frankston City Council Full time

Job no: 492842

Work type:
Casual

Location:
Frankston

Categories:
Administrative


Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula.

We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.


Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm.

If you want to help shape the future of Frankston, now is the time to join our team

About the role
Council is looking for hard working individuals for Casual Customer Service Officer positions.

The positions will be located within the Business Transformation Department and will be responsible for responding to and welcoming customers and visitors as they interact with Frankston City Council.


The main responsibilities will include:

  • Responding to, referring and resolving enquiries from the public in an empathetic and timely manner;
  • Providing information on Council's services and facilities to customers and Council officers;
  • Resolving general telephone, counter and online enquiries from the public and provide written responses within the agreed corporate guidelines;
  • Processing payments received from the public, ensuring they are receipted according to Council's procedures;
  • Supporting the administration and delivery of Visitor Services, including the Frankston Visitor Information Centre, digital products, and roving programs;
  • Presenting our Customer facing operations in an enticing and organised manner that is of a professional standard at all times; and
  • Fostering and contributing to a team approach when working with volunteers.
These are casual positions.

About you

  • A demonstrated commitment to delivering an excellent standard of customer service;
  • High level organisational and welldeveloped administrative skills;
  • Technological skills to fulfil the requirements of the position;
  • Welldeveloped verbal and written communication skills;
  • The ability to demonstrate behaviours in line with Frankston City Councils values of "Kinder, Fairer, Smarter"; and
  • The ability to perform to a set of Key Performance Indicators (KPIS).

Why Frankston Council?


Be part of a workplace that is looking to transform the way that we work and build on our values "Kinder, Fairer, Smarter".

As an employee, you will have access to benefits such as:

  • Access to professional and career development opportunities; and
  • Access to the Employee Assistance Program.
This position is a Band 4 currently remunerated between $43.89 to $46.71 per hour, plus superannuation.


We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you_.

_

Frankston City Council has zero tolerance for child abuse.

Protecting children and preventing child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.


Pre-Employment Information


You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check.

You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.

Advertised: 27 Apr 2023 AUS Eastern Standard Time

Applications close: 04 May 2023 AUS Eastern Standard Time

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