Resource Manager

7 months ago

Sydney, Australia Humanforce Full time

**Who are we?**:
Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.

Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses.

Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.

We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.

**Who you are?**:
Humanforce is growing and is on the hunt for an exceptional Resource Manager to join our team. In this role, you will have the opportunity to assess our current operational practice and resource management processes and identify gaps to improve capacity planning, training and development, reporting and insights for professional services and the broader business. This role will have a direct impact on customers' success within our product suite and ensure we have a well-oiled professional services function.

**What you will do?**:

- **Resource analysis** - Within the first 30 to 60 days, assess our current resource availability, skill set and internal capability and identify gaps and opportunities to execute future customer implementations with higher efficiency.
- **Resource planning** - Develop a strong understanding of the pipeline and workload through sales pipeline, to recognise the resource requirements needed to execute and plan accordingly to meet the demand.
- **Resource scheduling** - For new and growing projects coming through via sales, working with Project Managers and coordinators to understand availability of human capital, capability and has the skills to work on scheduling the resources for future up-coming projects.
- **Resource tracking** - Allocation and utilisation of additional requirements. Understanding workload capacity of individuals to ensure there is adequate resourcing, de-risking overtime and burn-out.
- **Resource allocation** - Work with project managers and sales to understand the pipeline of work and make the decisions on who to deploy on projects. Ensure to escalate if there is a shortage of skills and bring alternative solutions to solve the skill gap or capacity increase needed.

**What you’ll need?**:

- At least 5+ years of exclusive Resource Management experience in a professional services function.
- Experience working in service providers, or software companies and dealing with different projects, cross functional exposure to both internal and external customers.
- A strong understanding of resource planning, allocation and optimisation principles and methodologies within a SaaS or multi-product environment.
- A natural problem-solver with strong analytical skills to assess resource demands and optimise resource allocation.
- Effective communication and interpersonal skills to collaborate with stakeholders across all levels of the organisation and customer.
- Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple high priority projects simultaneously.
- Comfortable under pressure and adapting to changing priorities and deadlines.
- The ability to think strategically and proactively to implement resource management strategies that align with organisational goals.

**Some ‘nice to have’s**:

- Experience working in HR/HCM Tech or Payroll/WFM industry.
- Exposure or experience working in SaaS software.
- Experience working in a high speed and ambiguous working environment, with a small but higher volume of projects.

**Our values**:

- _We are bold_
- _We are all in_
- _We are customer obsessed_
- _We do what we say_
- _We are good humans_

**Our approach to flexibility**:
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly m

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