Internal Sales/customer Service Officer

4 weeks ago

Adelaide Region SA, Australia Visy Full time

**Job no**: 509088

**Work type**: Full Time

**Location**: Adelaide

At Visy, we love solving problems. And that’s something we do better working together. We’re looking for people who see what’s ahead and run towards it. Visy people are helping us to achieve our vision to become the global leader in sustainable packaging. Because together, we can create a better world.

**The Opportunity**

Visy began manufacturing corrugated cardboard boxes in Melbourne, Australia, in 1948 and has grown to become one of the world's leading privately owned packaging, paper and recycling companies. Visy's past, present and future are linked by a commitment to growth, through meeting our customers' needs and the wise use and re-use of scarce resources.

Visy's success depends on carefully balancing economic, environmental and social factors. Being truly sustainable is a journey of continuous improvement, learning and adaptation. It is through the dedication, skills and initiative of our people that Visy has prospered and will continue to move ahead.

**The Role**

Reporting to the SA & NT Operations Manager and based at our Wingfield, SA site, you will be a key member of our inclusive and diverse Specialties team. You will thrive in this fast-paced environment whereby you will be the main point of contact to our customers for the progress of orders within Specialties.

Your key responsibilities will include but are not limited to:

- Processing, monitoring and following up of orders etc. utilizing our internal systems
- Manage customer and prospective customer queries and questions
- Work closely with the sales and production teams to ensure timely response
- Handle and resolve customer complaints in a professional manner
- Update customer details such as price increases, contact details etc.

**What you can bring to the role**:

- Solid prior Internal Sales/ Customer Service experience within the manufacturing environment or similar industry would be beneficial although no required.
- Strong problem-solving skills with the ability to prioritize in a fast paced and highly dynamic environment
- Technically savvy with Logistics EPR systems knowledge (Navigator, U-TRXX), SAP/ CRM experience
- Exceptional communication skills with the ability to build meaningful relationships with all stakeholders and customers
- Be a real team player and an organized individual who stays calm under pressure

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging, recycling, re-manufacturing, and logistics industries. We love solving the problems that make an impact and grow our business. If you think you can help us, you’ll fit right in.

**_ You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing)._**

**_ Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion._**

**Advertised**: 30 Aug 2023 Cen. Australia Standard Time
**Applications close**: 29 Sep 2023 Cen. Australia Standard Time

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