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Acquisition and Engagement Coordinator

4 weeks ago

Carlton, Australia INDEPENDENT DISABILITY SERVICES Full time

Are you passionate about making a difference in the lives of people with disabilities? Do you have a knack for building strong relationships and driving growth? Join our dedicated team at Independent Disability Services (IDS) as an Acquisition and Engagement Officer. Would you like to use your knowledge of NDIS to help clients access our services? Are you a self-starter looking to get out of the office to meet people and bring them on board? Would suit someone with experience as a Support Coordinator or Local Area Coordinator (LAC).

About Us:
Independent Disability Services (IDS) seeks to provide the best possible services and support to enhance the lives of people with disabilities and their families. IDS provides services which are individualised, responsive, and delivered within a framework of respect for our clients’ rights. We seek to empower people with disabilities, furthering their independence and enhancing their involvement within their community.

Why Join Our Team:
As a staff member of IDS, you'll be surrounded by like-minded, creative and connected professionals who are experts in NDIS. We offer a flexible work environment, professional development and a hybrid work environment. You'll have the opportunity to work autonomously and within a team to contribute to meaningful outcomes for people with disabilities.

The purpose of the Acquisition and Engagement Coordinator is to bring new clients into IDS. This role is client centred, and stakeholder focussed, working predominantly to develop and maintain relationships with key external professionals and agencies to build referral pathways for clients. The customer focus of the role is two-fold:

- Working with professionals in external agencies likely to refer people with disabilities who have a NDIS, TAC or WorkCover support plan or are eligible for one
- Working with clients, Support Coordinators, social workers and the care team to gather all necessary information for Client Services to onboard them into IDS.

Key Responsibilities:

- Develop a plan to engage with target audiences
- Establish and maintain strong working relationships with key stakeholders, including formal supports, rehabilitation centres, hospital social workers, day centres, agencies, schools, Support Coordinators, Local Area Coordinators
- Networking and marketing for new clients with referral services and community events
- Assist marketing with the development of website landing pages, tools, collateral and promotion
- Provide information about IDS and NDIS to families, carers, community groups and community organisations
- Meet weekly KPIs for engagement activity, with a focus on referrals and conversion
- Help people in understanding the process to access NDIS
- Undertake a thorough screening process of prospective clients to determine their eligibility for our services
- Onboarding all new clients, including interview and suitability
- Empower clients in relation to understanding their rights and responsibilities at IDS and in NDIS.

What we offer:

- Work with experts in the sector
- Employee Assistance Program
- Flexible work arrangements
- Accrued day off available
- PBI Salary Packaging
- Professional development.

**Requirements**:

- NDIS Worker Screening Check
- Victorian Working with Children Check
- NDIS Worker orientation module
- Reliable motor vehicle
- Victorian driver’s licence
- Comprehensive car insurance.

Skills and Experience
- Minimum 3 years in a Disability Services capacity (e.g. Disability Support Worker, Local Area Coordinator, Support Coordinator)
- Proven ability to meet client service targets
- Well-developed interpersonal skills with the ability to communicate effectively with the broader community
- Commitment to achieve positive outcomes for clients
- Awareness of individual support plans from NDIS, TAC or WorkCover and the operation of disability support providers in a competitive market
- Capacity to develop rapport with a wide and diverse range of groups, and gain their confidence and commitment
- Demonstrated assessment, analytical and problem-solving skills
- Strong communication skills (written, verbal and non-verbal)
- A self-starter with strong work ethics, and the ability to work independently out on the road
- Ability to contribute to service planning in a multi-disciplinary team
- Knowledge and understanding of quality improvement processes
- Awareness of Occupational Health and Safety, Equal Employment Opportunity, antidiscrimination, and antibullying.

Education
- Certificate IV Disability in Disability Support, or related tertiary qualification (desirable).

Desirable
- Customer service / sales experience
- Current First Aid and CPR certificate.

Remuneration:
SCHADS Award Level 4 with bonuses for exceeding targets.

How to apply

At IDS, we are committed to an inclusive community. We welcome applicants from diverse backgrounds, experiences, and perspectives.

Pay: $82,043.52 - $88,287.68 per year

**Benefits**:

- Profess

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