Principal Coordinator

2 months ago

Hobart, Australia Tasmanian Government Full time

Department of Health
Office of the Secretary - DoH
OTS - DoH - GEMS

Applications must be submitted by Sunday 15 September, 2024 11:55 PM

**Position details**:
**Applications close**:

- Sunday 15 September, 2024 11:55 PM AEST**Award/Classification**:

- Health and Human Services (Tasmanian State Service) Award, General Stream, Band 7**Employment type**:

- Full Time, Part Time**Region**:

- South**Location**:

- 2/22 Elizabeth St, Hobart**Job description**:

- We work in the management and governance of significant complaints and concerns across the Department of Health (DOH). We are developing a strong and committed culture around complaints management to improve the State’s healthcare system for all in Tasmania.**About the Team**

The Statewide Complaints Management Oversight Unit (SCMOU) is a newer unit within Office of the Secretary. We work in the management and governance of significant complaints and concerns across the Department of Health (DOH). We are developing a strong and committed culture around complaints management to improve the State’s healthcare system for all in Tasmania.

We provide independent oversight, triage, assessment, and review of referred complaints, with a focus on the most complex and sensitive concerns; act as an escalation point for complex, and sensitive complaints, and undertake analysis of complaints data for reporting and identification of areas of systemic concern.

We are responsible for the intake and coordination of requests from regulatory authorities including the Integrity Commission, the Health Complaints Commissioner, the Ombudsman, Equal Opportunity Tasmania, and the Australian Health Practitioner Regulation Agency (Ahpra).

We CARE for the health and wellbeing of all in Tasmania, through Compassion, Accountability, Respect and Excellence.
- Note: Please see the_

**Applicant Guide**
- The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives._

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