IT Help Desk Specialist

2 weeks ago


North Ryde, Australia CSR Full time

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
Our purpose is ‘Building solutions for a better future'. We have a forward momentum and we're on our way to bigger, better, and aspirational outcomes for our employees, customers and communities in which we operate.

**What you'll be doing**:
Reporting into the Team Manager we have an exciting new opening for an IT Help Desk Support Specialist to join the CSR technical helpdesk support team. The role will see you provide superior customer service & support to CSR's internal & external customer base.
You will be joining a highly regarded and high performing team, with opportunities to grow your technical skill set as you grow in the role. This is a busy and varied role and would suit someone who has previous experience in supporting enterprise environments but is looking for their next step in Help Desk support.
The hours for this role, are roastered over a 4-week period between 6am to 6pm, with Hybrid working.

**What you'll be doing**:

- Provide superior customer service and 1st level technical support to CSR's internal and external customer base.
- Assist IT Customer Support Manager with preparation of KTI and Stats reports as needed.
- Contribute to achieving a Grade of Service (GOS) of 85% or higher.
- Contribute to all departmental goals (SLA, CX Measure, SR's and IT projects).
- Ensure logged onto the Helpdesk phone queue as per roster (rotating shifts from 6am to 6pm)
- Participate in the Helpdesk after-hours support program.

**Your background**:

- Tertiary qualifications in Information Technology.
- 3+ years' experience working in an IT Helpdesk.
- Strong written, verbal & interpersonal skills.
- Understanding of Information Technology functions within an Enterprise environment
- Understanding of the Information Technology policies, systems, processes, and procedures relating to desktop support
- Strong decision making, problem solving and analytical skills.
- Ability to manage high level of call volumes whilst adhering to KPIs & SLAs.
- Advanced understanding of Windows 10
- Advanced understanding of MS Office and Office 365
- Sound knowledge of LAN/WAN Technologies
- Sound knowledge of SOE Principals and Concepts
- Sound knowledge of Active Directory and exposure to Citrix
- Experience supporting Android and iOS

**What we can offer in return**:

- Hybrid working environment.
- Extensive learning opportunities
- A well-established major Australian company with continuous growth
- Base + 12% Super

At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards it's people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

**How to Apply**: If this role sounds like you and you're ready for you next career move, APPLY TODAY


  • Help Desk Agent

    1 day ago


    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...


  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Responsible for managing the ServiceNow platform, including the design, development, configuration of new system functionality and ongoing IT advice and support. - Salary Package: From $99,739 to $108,139 (HEW Level 7), plus 17% employer's superannuation contribution and annual leave loading. - Appointment Type: Full-time, continuing role -...

  • Specialist Bdm Nsw

    4 days ago


    North Ryde, Australia Healius Full time

    Specialist BDM NSW & ACT **Specialist Business Development Manager NSW & ACT** - We are one of the Australia's leading healthcare companies! - Full time permanent position based in North Ryde NSW! - Competitive salary (Base + Super + Car allowance)!**Key Responsibilities** - Develop and implement business plans for key specialist groups that promote the use...

  • Contact Centre Officer

    Found in: Talent AU C2 - 2 weeks ago


    North Ryde, Australia Small Animal Specialist Hospital (Sash) Full time

    A role where no 2 days are the same Work in a pivotal role, supporting a dedicated team Must be available to be rostered across 7 day roster Contact Centre OfficerThe Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across Australia. At SASH, we are committed to providing...

  • Process Specialist

    6 days ago


    North Ryde, Australia New Horizons Full time

    **Process Specialist** Requisition ID: req7588 Employment Type: Permanent Full-Time At New Horizons, our purpose is to enhance wellbeing. Through the right advice and services, we help customers discover their potential. By putting wellbeing at the heart of everything we do, we move towards our vision of happy, inclusive communities that create...


  • Ryde, Australia Small Animal Specialist Hospital Full time

    Contribute to defining excellence in animal healthcare - Be part of an organisation committed to its people and culture - On-site parking available **About SASH**: At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired...


  • Cranbourne North, Australia A To Z IT Solutions Full time

    As a Specialist Technician/Systems Engineer, you will be providing onsite support to Victorian government schools as a key member of the ICT team in each school. This position not only involves the technical aspects of being a network administrator but also communication, planning and management. To be considered for this position, applicants will possess...

  • Insurance Assistant Service Manager

    Found in: Talent AU C2 - 2 weeks ago


    North Ryde, Australia Aon Full time

    Hybrid working arrangement On the job training provided Junior leadership role  HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry...

  • Assistant Service Manager

    Found in: Talent AU C2 - 1 day ago


    North Ryde, Australia Aon Full time

    Hybrid working arrangement On the job training provided - no insurnce experience needed! Use your experience in high volume administration roles. HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two...

  • Senior Executive Talent Specialist

    Found in: Talent AU C2 - 2 weeks ago


    North Melbourne, Australia Telstra Full time

    Employment TypePermanentClosing Date23 Sept 2023 11:59pmJob TitleSenior Executive Talent SpecialistJob SummaryJob DescriptionTelstra is Australia’s leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets. In Australia we provide 18.8 million retail mobile services,...


  • North Ryde, Australia Diatec Full time

    **Opportunities like this do not come around often!** An exciting opportunity for a motivated Customer Service Administrator based in our Macquarie Park office to focus on **providing exceptional customer service while maintaining professional relationships** and managing their service expectations. **About Us** **Diatec** is part of **Demant**, a...


  • North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values...

  • Frontline Learning Specialist

    Found in: Talent AU C2 - 2 weeks ago


    North Melbourne, Australia Telstra Full time

    Employment TypePermanentClosing Date27 Sept 2023 11:59pmJob TitleFrontline Learning SpecialistJob SummaryJob DescriptionLearning Specialist As a Belong Learning Specialist you’ll work in the Belong Channel Operations team to design, develop and deliver learning programs to ensure our customer service teams are “job ready” to provide great customer...

  • Cloud Solution Director

    Found in: Talent AU C2 - 11 hours ago


    North Ryde, Australia Oracle Full time

    About Oracle APAC ISV Business Oracle APAC ISV team is one of the fastest-growing and high-performing business units in APAC, serving a broad range of customers across the APAC region. ISVs are at the forefront of today's fastest-growing industries. Much of this growth stems from enterprises shifting toward adopting cloud-native ISV SaaS solutions. This...

  • Talent Acquistion Specialist

    Found in: Talent AU C2 - 2 weeks ago


    North Sydney, Australia IQVIA Full time

    This position is offered on a fixed-term contract basis and is specifically within our casual Nurse Recruitment team. The role requires the applicants to have full Australian working rights. Do you have curiosity to look at a market and identify professional talent and engage that talent in career discussions? We are currently looking for a  Talent...

  • Specialist Teacher

    5 days ago


    North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 504302 **Work type**: ongoing full-time **Location**: Catholic Schools Parramatta Diocese **Categories**: Teaching - **Permanent full-time position available** - **Post graduate qualifications in Vision or related field as well as on-the-job training** - **Fantastic rewarding opportunity to work with school teams to support students with...

  • Medical Practitioners

    Found in: Talent AU C2 - 2 weeks ago


    North Gosford, Australia HealthcareLink Full time

    About the OpportunityA multidisciplinary bulk billing clinic on the Central Coast north of the Gosford CBD is needing more vocationally registered general practitioners to help keep up with high patient demand. Open all day 7 days the centre is easily accessible by bus and patients are generally seen via appointment for dental, skin cancer, workcover,...


  • North Richmond, Australia North Richmond Family Medical Practice Full time

    This is an ideal opportunity for an experienced and energetic medical receptionist with front desk experience to expand their skillset and join a busy and professional GP practice on a part-time/casual basis, within the Hawkesbury working 1.5 days a week, and covering for sick and holidays when needed. **The Role**: - Meet and greet patients arriving to...


  • North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 505024 **Work type**: ongoing full-time **Location**: Catholic Schools Parramatta Diocese **Categories**: Compliance **The Organisation** Catholic Schools Parramatta Diocese (CSPD) is a system of schools committed to responding to the needs of students in a world that is changing rapidly. With 5000 passionate employees located across 83...


  • North Sydney, Australia Pacific National Full time

    Critical Planning role - Permanent Opportunity - North Sydney-based - Dayshift rotating roster **_ Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._** **About the role** Reporting to the Supervisor for Service Planning, the Train Service Specialist is a key...