Applications Specialist

4 weeks ago


North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

Responsible for managing the ServiceNow platform, including the design, development, configuration of new system functionality and ongoing IT advice and support.
- Salary Package: From $99,739 to $108,139 (HEW Level 7), plus 17% employer's superannuation contribution and annual leave loading.
- Appointment Type: Full-time, continuing role
- Location: Macquarie University, North Ryde

THE ROLE

The Applications Specialist (ServiceNow) will be responsible for:

- Providing ServiceNow technical expertise to configure new solutions in line with the existing system architecture and design.
- Designing, development and enhancement of catalogue items, forms and workflows.
- Configuring and implementing various aspects of ServiceNow - UI, script includes, client scripts, business rules, ACL.
- Working closely with Project Managers and representatives of Faculties to understand business needs, provide progress updates and communicate issues that may impact project success.
- Liaising with Service Desk and the business to provide timely support including troubleshooting, training, user/group administration, and reporting.
- Continuous improvement of processes, systems performance, working methods, and tools.
- Following the change control process to implement changes, enhancements, and bug fixes.
- Ensuring the latest release of ServiceNow is implemented in a timely manner with mínimal or no disruption to operations.
- Vendor management and communication for escalation of critical issues.
- Producing reports based on defined measures, metrics and key performance indicators.
- Creating and maintaining solution design and operation documentation.

About You

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 56 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today


To Apply
- Experience managing and leading high-performance teams consisting of technology professionals responsible for Level 2 and Level 3 technical support.
- Experience in incident response, resolution and post incident analysis of major incidents.
- Demonstrated analytical and problem-solving skills including the ability to analyse and interpret requirements and information from numerous sources.
- Proven experience in documenting operational support procedures.
- This position requires a criminal record check.

Role-specific Enquiries: Tony Stefanovski, Manager, Application Services (Platforms) via

General Enquiries: Rainki Kan, HR Administrator via

Applications Close: Wednesday, 15 March 2023 at 11:59pm (AEST)

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Applications Close:
15/03/2023 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in- flexible work
- to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our- .



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