Help Desk Agent

3 weeks ago

North Ryde, Australia CSR Full time

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
Our purpose is ‘Building solutions for a better future'. We have a forward momentum and we're on our way to bigger, better and aspirational outcomes for our employees, customers and communities in which we operate.

**About the role**:
The Helpdesk Analyst role is a full-time permanent position, based at our North Ryde Office.
Reporting to the IT Customer Support Manager this role is responsible for providing superior customer service & support to CSR's internal & external customer base.
The Helpdesk team operates on a rotating 8 1/2hr shift roster between the hours of 6:00am and 6:00pm from Monday to Friday. After hours telephone support is provided by the team for high priority incidents on a rostered basis.

**Key Accountabilities**:

- First point of contact for IT enquiries providing first level technical support across core systems, hardware, and network infrastructure to staff and customers in Australia and New Zealand.
- Advanced understanding of Windows 10
- Advanced understanding of MS Office and Office 365
- Advanced understanding of MS Outlook
- Sound knowledge of LAN/WAN Technologies
- Sound knowledge of SOE Principals and Concepts
- Sound knowledge of Active Directory
- Exposure to Citrix
- Solid experience supporting Android and iOS.

**About You**:

- Tertiary qualification in IT or industry certifications in Information Technology.
- Minimum of 1 years' experience working on an IT Helpdesk.
- A customer focused approach to meeting and exceeding customer expectations.
- Ability to communicate clearly and professionally.
- Ability to explain complex technology terms in a way which suits the intended audience.
- Ability to work in a high call volume environment while adhering to KPIs and SLAs.
- Ability to multi-task, prioritise and manage time effectively.
- Highly self-motivated learner with a passion for IT and a willingness to learn new technologies and take on new tasks.

**What we can offer in return**:

- Working within a well-established ASX listed organisation.
- Rewarding career with on-the-job development opportunities within and across our brands.
- Solid career stability with a strong focus on professional development.

**Culture**:
At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards it's people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences and abilities.

**How to Apply**:
If this role sounds like you and you're ready for you next career move, APPLY TODAY

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