Administration/customer Service

3 weeks ago

Perth, Australia PERSOLKELLY Full time

PERSOLKELLY are looking for an experienced SAP Administrator to join one of their clients that lead the way in building products within Australia

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

We are working with a leading building products organisation located in Welshpool. Our client is looking for an experienced Sales Support Officer to join their team on a temporary basis working 38 hours per week.

Working hours are very flexible and would suit school hours, or students.

**Working hours**: Full time hours (flexibility on start and finish times)

**Start Date**: ASAP

**Duration**: 3 months (potential permanent opportunity depending on performance and business requirements)

**Pay rate**: $35ph+ Super

**The Role**

Some of the key responsibilities of this role include:

- Inbound customer service calls, assisting with enquiries and issues
- Process product returns
- Process customer credits
- Complaint management
- Providing superb customer service to all customers in regard to product / service knowledge
- Building new, and nurturing existing relationships with key stakeholders
- Identifying and assessing customers' needs to achieve satisfaction
- Taking and processing orders for Insulation products via phone
- Liaising with Customers / clients in regard to the status of their orders / updates on installation
- Actively seek out opportunities to enhance customer service through various means and initiatives
- Potential to progress into assisting with scheduling of installations
- Assisting with Administration support in financial functions - payment / invoicing support

**Role Requirements**
- Experience understanding diverse product and service offerings
- **SAP experience very desirable**:

- Ability to establish strong working relationships across the organisation - including sales, operations, logistics, despatch, etc, to ensure customer satisfaction and loyalty
- Excellent people skills and the ability to build rapport and manage client relationships
- Excellent verbal and written communication and organisational skills
- Computer literate - advanced Excel user, able to quickly grasp the use of different systems and manage infrastructure and system challenges.

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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