Customer Service Administrator

3 weeks ago

Perth, Australia PERSOLKELLY Full time

Customer Service Administrator, you will be actively promoting and driving device servicing.

Your objective will be to support customers and the business to meet device service requirements, build customer relationships, and achieve targets. You will need to possess excellent communication skills to effectively present and satisfy existing customers about the value and benefits of the service products we offer. This role requires a self-motivated and target-driven individual who thrives in a fast-paced service environment.

**Responsibilities**:

- Maintain accurate and up-to-date records of customer interactions, sales activities, and account information in the EPR system.
- Drive existing quotations to meet or exceed monthly, quarterly, and annual targets.
- Build and maintain strong customer relationships to foster repeat business and customer loyalty.
- Receive and process customer orders accurately and efficiently.
- Stay updated on product knowledge and documented procedures to effectively communicate product benefits to customers.
- Continuously develop and improve customer service techniques through ongoing training and coaching.
- Prepare accurate and timely quotations for customers based on provided guidelines and pricing structures.
- Liaise with Service Management team to coordinate the resolution of customer issues and ensure timely responses.
- With the support of your manager, follow up on revenue opportunities, to convert potential service revenue opportunities into sales.
- Work closely with the Service Management team to assist in achieving service-related Key Performance Indicators (KPIs), such as response time, customer satisfaction ratings, and revenue targets.
- Identify areas for process improvement and recommend strategies to enhance service efficiency and effectiveness.
- Provide support to service teams as required.
- Assist with customer trouble shooting issues that can be sorted remotely

**Qualifications/Skills**:

- Any additional training will be provided.
- Proven experience in Customer service.
- Excellent communication skills with the ability to engage customers over the phone.
- Strong negotiation abilities & Familiarity with customer service techniques and principles.
- Results-oriented mindset with a track record of meeting or exceeding targets.
- Self-motivated and able to work independently, as well as collaboratively within a team.
- Exceptional customer service skills with a focus on building and maintaining customer relationships.
- Ability to adapt to a fast-paced and a dynamic service environment.
- Strong interpersonal skills and the ability to build rapport with customers and the internal team.
- Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
- Proficient in using computers and Microsoft Office Suite.

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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