Ict Operations Support Analyst

4 weeks ago

Ipswich, Australia TAE Full time

**Job no**: 492526

**Work type**: Full Time

**Location**: Ipswich

**Categories**: Information Technology

Position Description

**Your potential employer**

TAE Aerospace is a global aerospace company, servicing Commercial and Defence customers worldwide. Australian owned and operated, we create value for customers through innovative thinking and premium quality products and services in aerospace engineering, manufacturing, turbine engine and component MRO.

**What we offer**
- Competitive wages
- On going opportunities for development
- Flexibility working arrangements
- Great team environment
- Employee Assistance Program

**The Role**:
**Some Key Responsibilities**:

- Provide responsive and consistent high-quality ICT day-to-day service and support ensuring that all requests are acknowledged, responded to, and resolved within agreed timeframes.
- Monitor, support and maintain all ICT related assets, both hardware and software ensuring strict compliance with process.
- Create, monitor, and maintain technical documentation, operational procedures/processes, and knowledge base articles.
- Undertake project related work or support ICT projects to cost, schedule and outcomes when required.
- Monitor, support and maintain core systems and services ensuring operational readiness at all times.
- Build strong relationships and a collaborative working environment.
- Minimum 3 years’ experience in similar role.
- Relevant tertiary qualifications in Information Technology or Information Systems are desirable and/or Business or similar or equivalent relevant experience.
- Demonstrated commitment to deliver outstanding user service outcomes and provide continuous service improvements.
- Good knowledge Cloud Services (IaaS, PaaS and SaaS). AWS/AZURE knowledge/experience desirable.
- Superior problem solving and analytical skills with attention to detail.
- A passion and drive to deliver to keep their customers flying.

TAE Aerospace is an equal opportunity employer striving to recruit the best fit whilst supporting diversity in our workplace. We realise that our employees are one of the keys to our success and we look for individuals who share our passion to succeed and generate results.

**Advertised**: 31 May 2024 E. Australia Standard Time
**Applications close**: 28 Jun 2024 E. Australia Standard Time

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