Process Improvement Specialist

6 days ago

Ipswich, Australia Samskip Full time

Company description:
Samskip is a truly international company that innovates the most advanced sustainable and multimodal international transport solutions. With a turnover of more than 800 million euros, 1500 employees and offices in 24 countries (in Europe, North America, Asia and Australia) we are one of the largest transport companies in Europe.

Are you passionate about optimizing commercial processes, driving business improvements and enhancing efficiency for one of Europe’s leading multimodal transport and logistics companies? Do you excel at pinpointing customer journey challenges, resolving process bottlenecks, implementing innovative solutions, and promoting collaboration across departments? If so, we invite you to join our commercial process improvement endeavors and make a meaningful impact on our commercial organization

At Samskip, we’re committed to reshaping logistics through customer-focused solutions, operational excellence, and a strong emphasis on efficient processes and data-driven decision making. This role plays an important role in analyzing, designing, and executing process enhancements together with the Proces Improvement Manager and drive continues improvements across our commercial organization.

What you will do:
As a Process Improvement Specialist, you will play a key role in identifying and supporting the implementation of process enhancements to boost efficiency, reduce costs or revenue leakage, and optimize the customer experience. Working closely with the Process Improvement Manager, you will collaborate with internal departments, perform data-driven analyses, and drive initiatives that align with our business goals and strategic objectives.

**Responsibilities**:

- Analyze current commercial processes to identify inefficiencies and areas for improvement, supporting the development and execution of optimization plans
- Assist in creating process
- and journey maps, performing gap analyses, and collaborating with the Process Improvement Manager to develop actionable improvement plans
- Support cross-functional projects aimed at improving commercial processes, from data gathering and analysis to assisting in implementation and evaluation
- Ensure that process improvement initiatives prioritize the customer experience, enhancing value and delivering superior service and customer care
- Collaborate with departments such as Sales, Customer Care, Operations, Finance, and IT to implement cohesive process improvements aligned with overall business objectives
- Conduct data analysis to identify trends and provide insights to support decision-making, as well as measure, track, and report on key performance indicators (KPIs) related to process efficiency, cost reductions, and customer satisfaction
- Assist in change management activities, including developing and delivering training programs to support successful adoption of new processes and practices
- Act as a key contributor to translating process and IT system changes to the commercial organization and customers in a clear and effective manner
- Foster a culture of continuous improvement by staying informed about best practices, benchmarking, and seeking new innovations to drive process optimization

Your team and work environment

Within Samskip’s commercial domain, you will report to the Head of Customer Excellence. You will work together with the Process Improvement Manager on the commercial improvement initiatives and collaborate closely with other departments, such as Sales, Trade, and Customer Care, Finance and other operational teams. The role requires strong analytical capabilities, a proactive approach to identifying areas for improvement, and an ability to support teams in solving complex business challenges to achieve targeted outcomes.

**Requirements**:
We are looking for a proactive, result and detail-oriented individual who thrives on improving commercial processes and who can drive and support change within an organization. Your expertise in process optimization, commercial operations, and data-driven decision-making will be pivotal to success in this role

In this role, you should have demonstrated:

- Experience supporting process optimization and re-engineering initiatives, with a track record of delivering improvements in collaboration with cross-functional teams
- Ability to analyze data to understand process bottlenecks and provide insights for informed decision-making
- Strong critical thinking, problem-solving, and decision-making skills
- Experience contributing to complex, cross-functional projects, ensuring timely execution and alignment with objectives
- Skills in building relationships and collaborating with diverse teams, including Sales, Customer Care, Finance, and Operations
- An understanding of how commercial processes influence the customer experience, with a passion for enhancing customer satisfaction through process improvements
- Excellent communication and stakeholder engagement skills to

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