Process Improvement Specialist

7 months ago

Ipswich, Australia Bendigo & Adelaide Bank Full time

**About the role**

Based at any of our head office locations, this** 12 month fixed term**, full time Process Improvement Specialist Role forms part of a function that reports to the Chief Operating Officer and will form a key influence in the Operational Excellence Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.

The Operational Excellence team also provides insights to enable leaders to manage their capacity in line with workload requirements, review standard work-practices and take a future view on the management of the workforce.

**Your role will include primary duties such as**:
Responsible for creating a visual representation of work processes through process maps for specific business areas

Meeting current quality standards and adhering to the Value Chain concept when process mapping

Coaching the business in understanding their roles and responsibilities in relation to Process Management.

Providing advice/education at individual level or business unit level regarding process mapping methodologies and techniques, maintenance requirements of process maps

Provide support to broader Process Excellence team around Process Architecture, areas for improvement, assisting Process Excellence maturity in the business.

Quality assurance of process maps where required
- The role requires a strong understanding of the business or departments operations, excellent analytical skills and the ability to communicate complex processes in a simple and understandable way._

**_ This role will require flexible working hours to meet business needs and interstate travel as required with a minimum x2 days per week on site requirement._**

About you

To be successful in this role you will have:

- Experience in stakeholder management is essential.
- Demonstrated knowledge in the concept of Process Architecture and Value Chain analysis
- Advanced Process Management skills
- Proficient in Process Mapping methodologies & techniques
- Solid understanding of BPMN Standards
- Analytical and problem-solving skills.
- Good interpersonal, presentation and interviewing skills
- Excellent written, verbal communication and collaboration skills
- Strong attention to detail and accuracy
- Strong understanding of workflow systems

How to apply

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