![Lex Medicus](https://media.trabajo.org/img/noimg.jpg)
Client Services Specialist
1 week ago
**Company Description**
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
- Client Services Specialist is the front line of customer interaction. The Client Services Specialist supports customers through the booking of appointments, building strong relationships and rapport with key clients, cross-selling of services, management of special requests, handling of queries and support with using our online portal; all whilst delivering an exceptional customer experience. The Client Services Specialist role is pivotal to the smooth running of the business through the management of appointments, bookings, document management, report tracking, building relationships with assigned accounts, achieving key KPI targets, and vendor/visitor control._
- Building relationships with assigned accounts
- Manage all facets of appointment booking including support with special requests and opportunities to provide additional services
- Build sustainable relationships, connections and trust with customers & experts through open and interactive communication, resolution of issues and delivering on promises
- Supporting the National Operations Manager with ad hoc tasks
- Work collaboratively with all departments to support customer and expert needs
- Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
- Generate sales leads that develop into new customers;
- Cross-sell experts and specialties to customers;
- Manage all aspects of the bookings process via Salesforce;
- Assist in training lawyer/insurers/experts in the use of Salesforce as required;
- Manage all aspects of appointments - file and client throughout.
- Regular communication with General Manager;
- Communicate effectively with File Team and QA;
- Adhere to quality standards as per SOPs.
- Competency in document management capabilities
- Keep up to date with key administrative knowledge in order to provide effective support as requested;
- Participation in regular business development updates and training as part of weekly team meetings;
- Promotion of Lex Medicus on social media;
- Attending Lex Medicus seminars, functions and training days as required;
- Business development communications with lawyers and clients.
- Managing Expert availability and supporting their needs in order to enhance their experience
- Ensure that facilities are suitable for expert needs;
- Identify risks and opportunities relating to service with experts;
- Identify risks and opportunities in experts’ schedules.
- Build rapport with experts, identifying and assessing their needs to achieve satisfaction and retention
- Promote and support practices that are inclusive, responsive, safe and accessible.
**Qualifications** Qualifications and Experience**
**Specific Knowledge and Skills**
- Legal, insurance or medical industry experience - highly regarded
- Commercial acumen and genuine enthusiasm to build relationships and provide excellent customer service.
- Strong organisational and time management skills
- Strong team player
- Excellent communication skills and ability to negotiate successful outcomes with customers
- Attention to detail
- Professional & immaculately presented
- Adaptable and reliable
**Additional Information**
**You are welcome here.**
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
-
Client Service Specialist
4 weeks ago
South Yarra, Australia Lex Medicus Full time**Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of...
-
Client Service Specialist
2 weeks ago
South Yarra, Australia Lex Medicus Full time**Company Description** MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of...
-
Client Services Specialist
3 weeks ago
South Yarra, Australia Lex Medicus Full time**Company Description**: - The Client Services Specialist is the front line of customer interaction. The Client Services Specialist supports customers through the booking of appointments, building strong relationships and rapport with key clients, cross-selling of services, management of special requests, handling of queries and support with using our...
-
Client Services Assistant
4 weeks ago
South Yarra, Australia Lex Medicus Full time**Company Description** Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...
-
Client Service Assistant
3 weeks ago
South Yarra, Australia Lex Medicus Full time**Company Description** Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...
-
Client Partnership Specialist
3 weeks ago
South Yarra, Australia Lex Medicus Full timeThis successful and innovative medico-legal company is seeking another new team member to join their high-performing client/customer service team. We are looking for our next superstar to join a fun, engaging, and supportive team. Reporting to a supportive and 'switched on' manager, you will be trained from the ground up in all admin and customer service...
-
Client Partnership Specialist
4 weeks ago
South Yarra, Australia Lex Medicus Full timeCompany Description **About the business** Lex Medicus partners with medical specialists and clinics across Australia and internationally, to provide fit for purpose medico-legal reports and service. We connect law firms, insurers and government with our extensive and growing network of medical specialists, providing high-standard medical opinions for their...
-
Client Success Specialist
4 weeks ago
South Yarra, Australia Foundr Magazine Full timeWe’re seeking an experienced Client Success Specialist (or Customer Success / Student Success Specialist) to join our Melbourne-based team. If you’re passionate about guiding and supporting aspiring entrepreneurs, and you excel at building relationships and driving retention, this role is for you! **About Foundr** Foundr is a globally recognised EdTech...
-
Client Services Officer
3 weeks ago
South Yarra, Australia NTI Full timeYour next opportunity: This is an incredibly varied role where you’ll focus on providing exceptional customer experiences to existing clients to support their ongoing insurance needs. You’ll learn the ins and outs of the Insurance industry by working closely with other departments in the business to get the best outcome for our clients and...
-
Client Data Specialist
3 weeks ago
South Yarra, Australia 023 Northern Trust Company Australia Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
1 week ago
South Yarra, Australia fibreHR Full time**About the Client** Our client is a successful, award-winning film production and content studio. Founded in Melbourne, they work with some of the biggest brands across Australia, from fashion and lifestyle to corporate clients. Their highly-skilled and tight-knit team deliver discerning, unique storytelling and intelligent strategy for digital and...
-
Client Service Coordinator
3 weeks ago
South Yarra, Australia Tradeflex Full time**About us**: Tradeflex is a wholly owned and operated Australian business. We are a highly reputable integrated facilities management company experiencing impressive growth. We have a national footprint and an enviable reputation for relationship-driven service. Our client base covers retail, transport, education, residential, industrial, commercial and...
-
Client Services Manager
3 weeks ago
South Yarra, Australia Anton Murray Consulting Full timeMelbourne Investment Banking Contract or Temporary Our client is a global financial institution seeking a CSM – Asset Services Manager on a 9 – 12-month contract in their Melbourne office. Scope of Work: The Client Services Manager will play a key role in supporting all aspects of managing the administrative and relationship needs of the firms...
-
Client Services Associate
3 weeks ago
South Yarra, Australia Profusion Group Full time- Global and Reputable Fund Manager - Hybrid Working Arrangements | $82,500k Inclusive Of Super + Bonuses - Beautiful Office Located Centrally Within Melbourne CBD Company Overview This is an exciting new opportunity to work in one of the most highly regarded and largest investment management companies globally. Their ongoing success story continues to...
-
Client Success Specialist
2 weeks ago
South Yarra, Australia Foundr Magazine Full time**Who We Are** Foundr is an industry-leading ed-tech company helping today’s founders build tomorrow’s leading businesses through our courses, content, and community. We work with the most successful entrepreneurs alive, distilling their proven frameworks into actionable advice for the millions around the world who interact with our content each...
-
Client Associate
3 weeks ago
South Yarra, Australia Dentsu Management Services Pty Ltd Full timeJob Description: dentsu Media | Carat, Melbourne | Permanent, Full Time | R1078576 Who we are dentsu are a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and...
-
Senior Client Service Officer
3 weeks ago
South Yarra, Australia Woods & Co Recruitment Full timeWoods & Co have partnered with a well-established insurance and wealth business located in the heart of Camberwell. This firm prides itself on delivering exceptional service and advice to clients, offering a comprehensive range of financial products and solutions. They are looking for a highly motivated and experienced Senior Client Service Officer to join...
-
(15h Left) Graduate Service Specialist
3 weeks ago
South Yarra, Australia Fuse Recruitment Full timeAre you ready to start your career with an award-winning financial services business? Join our Future Insure Graduate Program and be part of a culture that values learning, inclusivity, and excellence. Fuse Recruitment is seeking recent or soon-to-be graduates to join our prestigious client as Service Specialists. This client is renowned for their...
-
Client Director
3 weeks ago
South Yarra, Australia Group Full timeDescription Position at EssenceMediaCom Client Leadership is predicated on building true partnerships with our clients by immersing our people deeper within their business than ever before. By expanding our horizons, and further interrogating our client’s business challenges, we can unlock the potential to deliver broader business solutions that live...
-
Client Services Officer
1 week ago
South Wharf, Australia DCA Careers Full timeExcellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis Our Business DCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative...