Guest Service Agent

2 weeks ago

Surry Hills, Australia La Vie Hotels and Resorts Full time

La Vie Hotels & Resorts are currently seeking team members for the Adge Hotel & Residences, a premier destination in Surry Hills.

Immerse yourself in a truly distinctive design experience at this exceptional hotel that embodies the spirit of a vibrant neighbourhood, where the worlds of fashion, music, art, food, and culture converge to offer an unforgettable guest experience.

**What's on offer**:

- Premier destination in the vibrant Surry Hills
- Be part of our expansion team, with new rooms coming online in April
- Competitive Hourly Rates
- Discounted Accommodation

**What your day will look like**:
At Adge Hotel + Residences, we are not just a hotel - we are a destination for adventurers and experience-seekers who want to immerse themselves in the vibrant and eclectic world of Surry Hills. With a perfect fusion of fashion, music, art, food, and culture, we offer a unique and unforgettable experience for our guests. As a Guest Services Agent, you will play a vital role in creating exceptional moments and ensuring our guests' satisfaction throughout their stay.

**Responsibilities**:

- Welcome guests with a warm and friendly demeanor, providing an exceptional level of customer service from arrival to departure.
- Handle check-in and check-out procedures efficiently and accurately, ensuring smooth transitions for guests.
- Assist guests with inquiries, requests, and concerns, providing knowledgeable and personalised recommendations regarding local attractions, dining options, and entertainment.
- Coordinate and prioritise guest requests, ensuring timely resolution and exceeding expectations whenever possible.
- Maintain a comprehensive understanding of hotel facilities, services, and promotions to effectively communicate and upsell to guests.
- Collaborate with various departments, including housekeeping and maintenance, to address guest needs promptly and maintain a seamless guest experience.
- Manage reservations and room allocations effectively, ensuring accuracy and maximisng room revenue.
- Process financial transactions, including handling cash, credit card payments, and maintaining accurate records.
- Uphold hotel policies and procedures, including safety and security protocols, to ensure a safe and comfortable environment for guests and staff.
- Handle guest feedback and complaints professionally and empathetically, striving to resolve issues and enhance guest satisfaction.
- Stay updated on local events, attractions, and developments to provide relevant and timely information to guests.

**What we'd like to see**:

- Previous experience in a Guest Services role.
- Exceptional interpersonal and communication skills, with the ability to engage and connect with guests from diverse backgrounds.
- Strong organisational and multitasking abilities, with a keen attention to detail.
- Flexible availability, including weekends and holidays, to accommodate the 24/7 nature of the hospitality industry.
- A passion for delivering outstanding guest experiences and exceeding expectations.
- Ability to remain calm and composed in high-pressure situations.
- Fluency in English, both verbal and written.
- Knowledge of additional languages is a plus.

**More about La Vie Hotels & Resorts**:
La Vie Hotels and Resorts is an owner centric independent hotel management company that offers a tailor-made, cohesive and strategic approach in response to our clients’ real estate objectives within Hospitality. We are the region’s leader in third party hotel management partnering with major international hotel brands. The portfolio represents a collection of diverse properties from hotels in bustling downtown cities, resorts in popular tourism destinations and boutique hotels in sought after locations. The group currently operates hotels and resorts across Australia, Bangladesh, Cambodia, Greater China, Maldives, Sri Lanka, Thailand, Ukraine and Vietnam including those under development.

**Job Type**: Part-time

**Salary**: $24.08 - $35.28 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Evening shift
- Morning shift
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

Application Question(s):

- Do you have working rights for Australia? Please tell us if you are a Resident or your Visa Type.

**Experience**:

- Guest services: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 18/03/2024

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