Customer Service Advisor

2 months ago

North Melbourne, Australia Trades Workforce Solutions Full time

Trades Workforce Solutions recruits quality Tradespeople to the Australian Engineering sector.

We are seeking an pump industry focused customer service advisor for our client in Campbellfield.

Our Client is a reputable Industrial pump specialist, providing new pumps and maintenance services across Melbourne.

**Responsibilities**:

- Provide exceptional customer service to clients and suppliers, resolving inquiries promptly
- Generate quotes, service reports, purchase orders, and invoices for service and site service jobs
- Collaborate with service technicians to clarify job requirements and ensure smooth operations
- Maintain expediting and delivery schedules, aligning with project timelines.
- Schedule site service work and maintain the service planned register
- Assist with various reporting tasks on a daily, weekly, and monthly basis
- Foster positive client relationships, ensuring satisfaction and trust
- Support service efficiency and improvement initiatives

**Requirements**:

- Experience in a similar role
- preferably within the pump industry.
- Strong written and verbal communication skills.
- Strong computer literacy.
- Excellent organization skills
- Basic mechanical aptitude

We take pride in being recruitment company of choice which is managed by people who understand the trade and can match your skills and experience with our many job opportunities. So why not let us do the groundwork in finding you rewarding employment?

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