Customer Service Advisor

2 weeks ago


North Shore, New South Wales, Australia Charterhouse Full time

Job details

Location: North Shore Salary: $55,000 + Super Job Type: Permanent Discipline: Call Centre & Customer Service
Reference: V Posted: 20 days ago

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Job description

1 x Customer Service Advisor

  • $55,000 + Super
  • North Sydney, hybrid working after initial training
  • Full comprehensive training provided

Our client, an industry leader in professional services are seeking a highly professional and motivated individual to join their team in the capacity of customer service advisor. If you are enthusiastic, self-motivated and have a strong passion for customer service with an interest in HR this is the perfect role for you. You will work alongside like-minded and passionate individuals. You will report into an experienced and supportive manager who is happy to train & mentor.

This is a great opportunity for someone who has a passion for customer service and wants to kick start their HR and administration career.

Key Responsibilities:

  • Serve as the first point of contact for employee inquiries related to HR policies, procedures, benefits, payroll, and other HR-related matters.
  • Provide support on various enquiries from clients
  • On-boarding of all new starters
  • On-boarding same day urgent starters to meet needs of clients
  • Provide timely and accurate information to address employee concerns and resolve issues effectively
  • Deliver outstanding customer service to employees through various communication channels, including phone and email.
  • HR administration including drafting employment contracts and employee letters, company policy updates
  • Utilise the system and other HR tools to access employee data, process HR transactions, and generate reports.
  • Assist with pre-employment screening checks
  • Data cleansing

Skills & Experience:

  • Proven experience in Customer Service or HR
  • Strong administration skills
  • Exceptional verbal and written communication skills
  • Excellent attention to detail and accuracy in data entry and documentation
  • Strong problem solving skills
  • Experience with CRM systems/Salesforce essential
  • Ability to handle confidential information with discretion and integrity
  • Must be Australian Citizen/PR & fully vaccinated


How to apply

Click APPLY today If you have the required skills and experience for this position please apply and we'll be in contact to discuss the role.



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