Customer Service Advisor

1 week ago

North Geelong, Victoria, Australia GMHBA Full time

Remarkable People; remarkable career.

We are looking for a Customer Service Advisor to join our Private Health Insurance Branch team in Geelong. As part of our branch team, you'll provide an exceptional customer experience to our members about their health insurance products and services as they visit our store. You'll complete a range of tasks around our members accounts such as processing claims, payments, membership changes and follow ups as well as promote our range of health services including eye care, dental, and wellbeing reward programs. You will also support our inbound and outbound member campaigns which are designed to make sure our members get the most out of their insurance.

Our members come first. And you'll be an important part of that.

About the role
We have an opening for an experienced Customer Service Advisor to join our team on a permanent ongoing full time basis. This role is based in Geelong and you will be working on a roster from Monday through to Saturday. The total hours are 38 hours per week.

About you
You'll bring:

• Excellent people skills - you've worked in busy face customer service roles (like retail, hotels, travel or hospitality) and you're passionate about delivering an exceptional customer experience

• Great communication and professionalism at every turn. You'll be the face of GMHBA, talking to our members in person as well as email and phone.

• A talent for explaining complex information in a simple way to our members. Because of the business we're in, you'll be referring to policies, premiums, procedures and regulations regularly.

• A drive to get the details right in the information you provide to our members and the tasks you complete for them

• The initiative to seek out the right solution for our members because you care.

• A team player. You're self-motivated, organised, and pride yourself on hard work with a willingness to deliver on and exceed targets for yourself and your team.

• Resilience, and confidence. You set a path and a clear example for others to follow

You'll get access to a range of great team member benefits

• Discounted health insurance

• AIA Vitality, our award-winning health and wellbeing program

• Healthier Together +Us, our in-house online health portal


• We celebrate our successes through regular social events, reward and recognition programs and a calendar of community connected events

• A paid day of community volunteering each year

• Ongoing learning, development and opportunities to continually develop and advance your career

• Plus, you'll be part of a great team of private health insurance experts who are genuinely passionate about putting our Members first.

About you
As the successful candidate you will bring the following skills and experiences:

Mandatory

• Demonstrated experience in a busy customer service and team-based environment

• Strong focus on delivering excellent service and quality outcomes for customers

• Well-developed communication skills (written and spoken)

• The ability to build positive relationships with both internal and external stakeholders

• Proactive, self-motivated and works on own initiative

• Basic computer literacy including competent use of Microsoft Office and customer databases

• A proven ability to prioritise your workload with a strong attention to detail

• Committed to continuous improvement

Highly desirable

• Experience in a busy retail environment

• Experience in PHI or a similarly regulated industry (e.g. banking or general insurance)

• Experience in sales and working to sales targets

• Demonstrated understanding of the sales process with previous cross selling experience

Information you need to know


• Start Date - 29th July

• You'll start with three weeks full time paid training, to get you ready to help our members

• We can only accept applications if you have the right to work in Australia

• The salary for this position is $65,559 per annum ($ super

The closing date for this position is Sunday 17th June at 5pm

GMHBA began almost a hundred years ago to provide healthcare to Geelong's workers and has since grown to become one of Australia's largest regionally based health insurers.
As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community focused culture, and a great regional lifestyle.

We celebrate and harness diversity and consider it a competitive advantage. We encourage applicants from all diverse backgrounds. In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement.

Interested? Let's get started.
Start your application by completing the form below
Download the position description

We'll assess every application, but we can only contact shortlisted candidates. Questions? Contact us at careers

Healthier Together When Vaccinated
GMHBA has made COVID vaccinations mandatory for all employees in order to protect staff, patients and members becoming infected with or transmitting COVID-19. This decision reflects our ongoing commitment as a health company to protect the health of our community. You will be required to provide proof of double dose vaccination, or a medical exemption as a condition of employment.

Apply Now

  • Customer Service Advisor

    1 week ago

    North Geelong, Victoria, Australia GMHBA Full time

    Remarkable people; remarkable career. We are looking for Customer Service Advisors to join our Private Health Insurance Branch team in Ballarat. As part of our branch team, you'll provide an exceptional customer experience to our members about their health insurance products and services as they visit our store. You'll complete a range of tasks around our...

  • Customer Advisor

    1 week ago

    Geelong, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full time, Permanent Part timeRegion: VIC- Geelong & South West region- Camperdown location:- Monday to Thursday 9:15-4:15 and Friday 9:15-5:15:Make a real difference for your customers and community:- Learning is a daily part of the jobIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and...

  • Customer Advisor

    1 week ago

    Geelong, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Part timeLocation: VIC- Geelong & South West region- Monday to Friday 9am-2pm:- Make a genuine difference through the work you do:Be rewarded and recognised for the value you bring:- Work in a collaborative and inclusive team environmentIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and...

  • Customer Service Advisor

    1 week ago

    Geelong, Victoria, Australia Motorserve Full time

    Permanent Opportunity - Located in Geelong Full Time or Part Time opportunities available Receive up to 50% on personal insuranceWe are looking for a Customer Service Advisor to join our Geelong team Meet and greet customers, process their vehicles for the repair journey and assist with customer mobility needs. Proactively reviewing, monitoring and...

  • Customer Advisor

    1 week ago

    Geelong, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Part timeLocation: VIC- Geelong & South West region- Be supported to grow your career at NAB:Be rewarded and recognised for the value you bring:- Work in a collaborative and inclusive team environmentIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one...

  • Customer Advisor

    1 week ago

    Geelong, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Part timeLocation: VIC- Geelong & South West region- Make a genuine difference through the work you do:Be rewarded and recognised for the value you bring:- Work in a collaborative and inclusive team environment:Monday Friday 9am 2pmIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more...

  • Customer Service Advisor

    1 week ago

    North Melbourne, Victoria, Australia Trades Workforce Solutions Full time

    Trades Workforce Solutions recruits quality Tradespeople to the Australian Engineering sector.We are seeking an pump industry focused customer service advisor for our client in Campbellfield.Our Client is a reputable Industrial pump specialist, providing new pumps and maintenance services across Melbourne.Responsibilities: Provide exceptional customer...

  • Customer Advisor, Casual Geelong North

    1 week ago

    Geelong, Victoria, Australia National Australia Bank Full time

    Customer Advisor, Casual Geelong NorthCustomer Advisor, Casual Geelong NorthJob no: 793519Business unit: Personal BankingPrimary position location: 87-89 Separation St, Geelong North, VICWork type: CasualRegion: VIC- Geelong & South West region- Geelong Locations - see below:Be supported to grow your career at NAB:- Learning is a daily part of the job:Work...

  • Customer Advisor, Casual Geelong North

    1 week ago

    Geelong, Victoria, Australia NAB - National Australia Bank Full time

    Work type: CasualRegion: VIC- Geelong & South West region- Geelong Locations - see below:Be supported to grow your career at NAB:- Learning is a daily part of the job:Work in a collaborative and inclusive team environment:- Casual role to cover planned and unplanned leaveIt's more than a career at NAB. It's about more opportunity, more moments to make a...

  • Customer Service Advisor

    1 week ago

    Box Hill North, Victoria, Australia Bank of Melbourne Full time

    Part-time (25 hours per week) with Bank of Melbourne in Box Hill:Mandaring speaker preferred but not essential:- Receive ongoing access to training and developmentHow will I help?We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and...

  • Customer Service Advisor – Private Health Insurance – Ballarat Branch Gmhba

    1 week ago

    Geelong, Victoria, Australia Course Full time

    Job title: Customer Service Advisor – Private Health Insurance – Ballarat BranchCompany:GMHBAJob description: Remarkable people; remarkable career.We are looking for Customer Service Advisors to join our Private Health Insurance Branch team in Ballarat.As part of our branch team, you'll provide an exceptional customer experience to our members about...

  • Customer Advisor Geelong Vic

    7 days ago

    Geelong, Victoria, Australia Bendigo & Adelaide Bank Full time

    Be the difference. Be part of Bendigo Bank.About youYou're looking for a job where you can make a real impact for both your customers and your community. You thrive in a role that is fast-paced and varied, love building authentic and trustworthy relationships with your customers, and get excited helping them to grow their financial well-being. You want a job...

  • IT Service Desk Advisor

    1 week ago

    Geelong, Victoria, Australia GMHBA Full time

    Are you ready to rediscover remarkable and make a positive impact on people's lives? At GMHBA, every day brings an opportunity to empower and support communities in living the life they choose, and the life they don't. Join us in our mission and be a part of something meaningful.We have an exciting opening for a Service Desk Advisor to join our team. This is...

  • Customer Service Advisors

    1 week ago

    Geelong, Victoria, Australia GMHBA Full time

    Remarkable care; remarkable career.Our members come first. And you'll be an important part of that.About youYou'll bring: Excellent people skills you've worked in busy customer service roles (like contact centre, retail, hotels, travel or hospitality) and you're passionate about delivering an exceptional customer experience every time. A talent for...

  • Customer Service Advisors

    1 week ago

    Geelong, Victoria, Australia GMHBA Full time

    At GMHBA, we stand together with our members to support and protect their health. We are one of Australia's leading regionally based private health insurers, having served the community since 1934.About your role with usOur members come first. And you'll be an important part of that.About youYou'll bring: Excellent people skills you've worked in busy...

  • Environmental Advisor

    1 week ago

    Geelong, Victoria, Australia Barwon Water Full time

    Location: Geelong, flexible- Statuses: Flexible; Full timeAbout the role Truly impactful environmental role serving community Leader in sustainability, focused on regional prosperity Genuine and authentic leadership, supportive and flexible working optionsThe Sustainability and Healthy Country team in Barwon Water is growing. If finding and implementing...

  • Consumer Advisor

    1 week ago

    Geelong, Victoria, Australia Barwon Health Full time

    Employment StatusCasualProgramResearchLocationMultiple LocationsHours Per Fortnight0**Position SummaryAre you a thoughtful person interested in clinical ethics?You are invited to join the Clinical Ethics Committee as a Consumer Advisor member.About the Barwon HealthBarwon Health supports people's right to participate individually and collectively in the...

  • HR Advisor

    1 week ago

    North Geelong, Victoria, Australia Cotton On Group Full time

    ABOUT US To 'Cotton On' to something means to understand or discover the potential of a great idea. As a Group, we've always believed in big ideas matched with a fierce will to bring them to life. In 30 years, the Cotton On Group has grown to become Australia's largest value fashion group, with seven brands in 20 countries across the world, driven by a team...

  • Hse Advisor

    7 days ago

    Geelong, Victoria, Australia Ugl Pty Limited Full time

    We require the immediate start of a HSE Advisor – Nightshift to join our team in Geelong on a casual basis for upcoming turnaround events . The HSE Advisor will provide advice and support in driving improvements in HSSE performance through alignment and delivery of UGL HSSE programs, and identification and management of HSSE risks within the business.The...

  • Claims Advisor

    1 week ago

    Geelong, Victoria, Australia Transport Accident Commission Full time

    Job no: 925538Work type: Full-timeLocation: GeelongClaims Advisor Full time_,_ fixed term role until _29/03/2024_ Geelong office location, with flexibility to work remotely Competitive salary $83,355_,_ plus superannuation Annual bonus and salary packaging optionsCare in ActionWith a career at the TAC, you'll be helping us look out for the lives of everyone...