Financial Crime Investigator

3 months ago

Brisbane, Australia ANZ Banking Group Full time

**Req ID**: 74858
**Department**: SB Financial Crime - EB
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Financial Crime Investigator in our Financial Crime team, you’ll play a key role in helping in effectively and efficiently investigate fraud and scams in order to minimise fraud losses and maximise recovery.
**Role Location**: Brisbane QLD
**Role Type**: Permanent, Fulltime
**Note**: This is a hybrid role requiring 50% attendance at our Brisbane offices. Staff are required to be available to receive calls from customers between 9-4pm Monday to Friday.
What will your day look like?
**As a Financial Crime Investigator, you will**:
Investigate fraud and scam cases reported by Suncorp Bank customers.
Provide high quality customer service and empathetic support to customers experiencing loss and distress.
Analyse complex data from multiple systems within the bank to reach objective, data-led conclusions as to liability under the e-payments code.
Liaise with other financial institutions to recover customer and bank funds, returning customers to a pre-fraud state where appropriate.
Exit customers from the bank where they have engaged in inappropriate financial conduct or attempted to defraud the bank.
Collate bank documentation and provide to regulators and law enforcement officers in response to information requirements.
Support senior investigators on complex case work as required.
Approve journals presented by other investigators as per delegation.
Assist in responding to complaints including where escalated through AFCA.
Provide support to other teams within Financial Crime Strategy & Operations (including Fraud Detection, Card Disputes and AML Operations) as required.
What will you bring?
banking or other financial services role
investigations, forensic, data analytics or equivalent role.
complex financial services complaints handling.
high volume customer service.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
10/09/2024, 11.59pm, (Melbourne Australia)

  • Financial Crime Investigator

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Financial Crime Investigator - A Key Role at Great Southern BankAt Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We're currently seeking a Financial Crime Investigator to join our team in Brisbane. As a Financial Crime Investigator,...

  • Financial Crime Investigator

    4 weeks ago

    Brisbane, Queensland, Australia ANZ Full time

    About UsWe're a leading financial institution committed to creating a workplace where people from all backgrounds can thrive. As part of the ANZ Group, we're dedicated to supporting the financial wellbeing of our customers.About the RoleThis is an exciting opportunity to join our Everyday Banking team as a Financial Crime Officer. You'll play a key role in...

  • Financial Crime Prevention Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Australia And New Zealand Banking Group Limited Full time

    About the RoleAs a Financial Crime Officer in our Everyday Banking team, you will play a key role in helping to effectively and efficiently prevent, detect, investigate, and respond to financial crimes. This is a fantastic opportunity for someone starting their career in this important field.Key ResponsibilitiesRespond to real-time alerts, communicating with...

  • Financial Crime Prevention Specialist

    4 weeks ago

    Brisbane, Queensland, Australia ANZ Full time

    About UsSuncorp Bank is a leading financial institution that prioritizes the financial wellbeing of its customers. As part of the ANZ Group, we offer a culture of purpose and belonging, with exceptional growth potential for our employees.About the RoleWe are seeking a skilled Financial Crime Officer to join our Everyday Banking team. In this role, you will...

  • Financial Crime Prevention Specialist

    3 weeks ago

    Brisbane, Queensland, Australia ANZ Full time

    About UsWe're a part of the ANZ Group, a leading financial institution with a strong presence in almost 30 markets across the globe. Our culture is built on a foundation of purpose and belonging, where every role contributes to supporting the financial wellbeing of our customers.About the RoleAs a Financial Crime Officer in our Everyday Banking team, you'll...

  • Financial Crimes Analyst

    5 months ago

    Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Financial Crimes team as a Financial Crimes Analyst on a full-time, permanent basis.** **We are flexible for this role to be based in Brisbane or Melbourne provided that you are able to attend our office at least once a week.** **Why join us?** - State of the art offices with offerings like end of trip...

  • Financial Crime Prevention Specialist

    4 weeks ago

    Brisbane, Queensland, Australia ANZ Full time

    About UsSuncorp Bank is a leading financial institution that prioritizes the financial wellbeing of its customers. As part of the ANZ Group, we offer a culture of purpose and belonging, with exceptional growth potential for our employees.About the RoleWe are seeking a skilled Financial Crime Officer to join our Everyday Banking team. In this role, you will...

  • Financial Crime Prevention Specialist

    3 weeks ago

    Brisbane, Queensland, Australia ANZ Full time

    About UsWe're a proud part of the ANZ Group, a leading financial institution with a strong presence in Australia and around the world. Our culture is built on a foundation of purpose, belonging, and exceptional growth opportunities.About the RoleAs a Financial Crime Officer in our Everyday Banking team, you'll play a critical role in preventing, detecting,...

  • Senior Financial Crime Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    As a Senior Financial Crime Advisor at Great Southern Bank, you will play a critical role in supporting the management of AML/CTF operational processes. Your focus will be on streamlining and ensuring compliance, while also improving the member experience.Your key responsibilities will include:Providing daily support to the team of Financial Crime Analysts...

  • Junior Financial Crime Officer

    4 weeks ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Junior Financial Crime Officer - Suncorp Bank **Req ID**: 78084 **Department**: SB Financial Crime - EB **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As a Junior Financial Crime Officer in our Everyday Banking team you’ll play a key role in helping to effectively and efficiently prevent, detect, investigate and...

  • Em - Financial Crime Compliance

    3 months ago

    Brisbane, Australia Suncorp Group Full time

    **Lead the ongoing development, delivery and maintenance of financial crime strategy, policies, standards and risk appetite**: - **Oversee financial crime risk and compliance management practices and maturity across Suncorp**: - **Brisbane location** **The Role** You will drive the design, on-going maintenance and monitoring of the organisation wide...

  • Financial Crime

    5 months ago

    Brisbane, Australia GSB Full time

    Financial Crime (AML) Analyst **Financial Crime AML Analyst** Great Southern Bank is seeking a new Financial Crime (AML) Analyst to join the team on a permanent basis. You will be responsible for reviewing and investigating all unusual customer behaviour across Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF) matters. This may include the...

  • Financial Crime Analyst

    4 months ago

    Brisbane, Australia Great Southern Bank Full time

    As the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud and scams impacting our customers. Reporting to the Manager, Financial Crime Scams you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with fraud or scam events....

  • Financial Crime

    5 months ago

    Brisbane, Australia Great Southern Bank Full time

    Great Southern Bank is seeking a new Financial Crime (AML) Analyst to join the team on a permanent basis. You will be responsible for reviewing and investigating all unusual customer behaviour across Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF) matters. This may include the reporting of suspicious AML/CTF matters to the regulator. This...

  • Team Leader

    5 months ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** The primary purpose of this role is to mitigate Money Laundering and Terrorism Financing (ML/TF) risk by overseeing and providing a professional AML/CTF assessment and investigation service for the BOQ Group and includes enhanced customer due diligence (ECDD). The AML Operations Reporting Team complete investigations raised as a result of...

  • Financial Crimes Analyst

    5 months ago

    Brisbane, Australia Perigon Group Full time

    6 month contract; Based in Brisbane CBD - Exceptional Team Culture; flexible WFH - Hourly rate $37 - $40ph + Super **The Company**: Join a leading Australian financial services company that's renowned for their exceptional customer service and award-winning products. Their innovative approach to superannuation has resulted in a solid reputation and a loyal...

  • Manager Financial Crime Aml Ctf

    5 months ago

    Brisbane, Australia Great Southern Bank Full time

    As the Manager, Financial Crime AML/CTF you are accountable for creating a culture of exceptional performance, teamwork, commitment to excellence and a professional ethic that enables the achievement of team and organisational objectives. You will support the Senior Manager, Financial Crime AML/CTF to deliver the operational Financial Crime AML/CTF strategy...

  • Financial Crime Fraud Analyst

    5 months ago

    Brisbane, Australia Great Southern Bank Full time

    As the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud impacting our customers. Reporting to the Manager, Financial Crime Fraud, you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with fraud events. You will work...

  • Senior Financial Crime Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Auswide Bank Full time

    About the RoleWe are seeking a highly skilled Senior Financial Crime Specialist to join our team at Auswide Bank. As a leader in the field of financial crime prevention, you will play a critical role in supporting the Specialist Team Supervisor and assisting with all aspects of Support Services.Key Responsibilities:Investigate and report suspicious...

  • Financial Crime Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    About the RoleWe are seeking a highly skilled Financial Crime Specialist to join our team at Great Southern Bank. As a Senior Financial Crime Advisor Intelligence, you will play a key role in defining, developing, and implementing strategic priorities for Financial Crime operations relevant to our small business banking services.Your Key...