Financial Crime Analyst

4 months ago

Brisbane, Australia Great Southern Bank Full time

As the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud and scams impacting our customers. Reporting to the Manager, Financial Crime Scams you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with fraud or scam events. You will work closely with customers who have been impacted by fraud or scam, where you will discuss the details of the event while using various investigation techniques to gather information in an efficient and effective manner. This is an exciting and varied role working in a constantly changing environment.
- You will liaise directly with customers who have been impacted by fraud or scams, with a strong focus on providing exceptional service whilst gathering accurate information
- Complete comprehensive and detailed investigations which may include reporting fraudulent activity to external organisations
- Management of fraud alerts to identify fraud and scam activity
- Contribute to process improvements, to identify better ways of working
- Continuous enhancement of transaction monitoring alerts
- Actively manage various workloads with differing SLA requirements

**About you**
- Ideally you will have at least 2 years’ experience in the financial services industry or a similar role
- Demonstrable experience and/or exposure to criminal investigation techniques including evidence management and presentation
- Excellent verbal and written communication skills;
- Excellent problem-solving and analytical skills, with high attention to detail;
- Strong negotiation, planning and organisational skills;
- Ability to work in a fast-moving, agile environment, including autonomously with mínimal supervision; and
- Advanced computer skills - Microsoft Office Suite.

**What’s in it for you?**

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected._ _We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers._ _We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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