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Assessment Team Leader

4 weeks ago

Sydney, Australia Alexander Appointments Full time

Grade 9/10, $116,211 - $128,061 + Super | 35hours per week
- NSW State Government | Strawberry Hills Location
- ASAP Start | Attractive additional benefits
- **Grade 9/10, $**116,211 - $128,061** + Super | 35hours per week**:

- **NSW State Government | Strawberry Hills Location**:

- **ASAP Start | Attractive additional benefits**

**About the Company**
Our NSW State Government client aims to reduce risk of harm to vulnerable individuals throughout the community.

**About the Role**
They are currently seeking an Assessment Team Leader with strong analytical skills and high-volume data review experience to join their rapidly growing team in Strawberry Hills.

**Responsibilities**
- Manage the operational performance of the team
- Allocate workloads, provide direction, support and guidance to staff
- Mentor, train and develop the skills and competency of the team
- Promote and foster a collaborative team environment
- Review and approve the categorisation of criminal and other records
- Evaluate the marking up of records, provide feedback and training, where required
- Ensure a high standard of customer service, including when dealing with difficult and sensitive issues
- Translate complex and sensitive information into clear, simple and easy to understand language
- Support the team through uncertainty and change in a challenging, high volume and dynamic environment
- Concurrently manage competing priorities whilst determining appropriate course of action
- Critically analyse information to form a view on its probity and weight in a records review
- Track, monitor and review trends and issues, implementing innovative improvement strategies and mitigating risks
- Participate in review, reform and monitoring projects to increase quality and efficiencies
- Ensure compliance with best practice, security, privacy and legislative requirements

**About you**
- Experience in Leadership, Management or Development of staff, essential
- Demonstrated experience within a high volume transactional environment
- Proven experience working with complex and distressing information
- Exceptional analytical, problem solving and decision-making skills
- High attention to detail
- Impeccable communication skills, both verbal and written
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS office suite
- Valid Working with Children’s Check (WWCC)

**How to Apply**
**Only suitable applicants will be contacted**.

**Targeted Questions**
- Describe a set of circumstances that resulted in a particularly difficult or sensitive conversation with a customer or colleague. What were the issues/challenges and what was your approach to resolving these issues?
- Provide an example of a time when your performance resulted in timely and quality outcomes. In your answer, please outline steps you took in achieving the outcome and whether you could have done anything differently.

**What’s next**
If you have any questions, please contact Renée Carberry on (02) 9659 4411 to discuss the role.

**APPLICATIONS CLOSING DATE**:

- Monday, 24th April 2023 at 9:59am_
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, _
- including temporary, term or ongoing roles, over the next 18 months._

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