Customer Experience Officer
3 months ago
**(HEO5) $80,118 - $89,085 salary scale per annum plus an employer contribution of 17% superannuation applies.**
**Fixed term, full time position until early August 2025 available immediately**
The Division of External Engagement Division supports the growth and success of the University through the development of partnerships and delivery of engagement programs that enhance reputation, grow revenue, and create positive, lasting change in the communities where the University engages.
Working under general direction the Customer Experience Officer will support end to end initiatives that have been identified to improve the customer experience and achieve the University’s revenue objectives. Taking an evidence led approach, the role will support the Customer Experience Manager execute projects and initiatives to deliver business value focused on customer information, enquiry, engagement and analysis.
This is a great opportunity to join the University of Adelaide, offering the chance to engage in impactful work in preparation for the new Adelaide University.
**To be successful you will need**:
- Demonstrated experience in a field of customer experience, service design or project management - delivering initiatives or projects with measurable outcomes.
- Experience working within student recruitment, customer service or marketing operations.
- Demonstrated experience communicating, both verbally and in writing, in a succinct, professional and responsive manner.
- Proven ability to work effectively in a team environment, handling a diverse range of priorities and projects.
- Demonstrated ability to balance attention to detail with the need to meet tight deadlines, and also to balance a varied and varying workload.
**Enjoy an outstanding career environment**
The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.
It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.
Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.
We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.
Learn more at: adelaide.edu.au/jobs
**Your division's broader role**
The Division of External Engagement is committed to the University’s growth ambitions through best practice marketing, the generation of international opportunities, and the forging of deep industry, media and alumni connections.
**If you have the talent, we'll give you the opportunity. Together, let's make history.**
Applications close 11:55pm, Friday 6th September 2024.
**For further information**
For a confidential discussion regarding this position; contact:
Georgia Rowe
Customer Experience Manager
You'll find a full position description and/or selection criteria below: _(If no links appear, try viewing on another device)_
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