Future Student Experience Officer

2 months ago

Greater Adelaide SA, Australia The University of Adelaide Full time

**(HEO5) $80,118 - $89,085 salary scale per annum plus an employer contribution of 17% superannuation applies.**

**Fixed-term, full-time position available until November 2025**

The Future Students Branch comprises the International Recruitment, Admissions, Domestic Recruitment and the Future Student Experience teams.

Working under general direction the Future Student Experience Officer will undertake lead nurturing and conversion activity with a strong customer service focus while also providing creative marketing expertise to support business need. The Future Student Experience Officer will provide detailed responses to a wide range of applicant enquiries across multiple communication platforms. The role will also oversee the duties of casual staff and volunteers. It is expected that several projects will need to be balanced at any one time.

**To be successful you will need**:

- Demonstrated experience in student recruitment or customer service activities, preferably in a higher education environment.
- Demonstrated experience communicating, both verbally and in writing, in a succinct, professional and responsive manner.
- Proven experience in developing dynamic audience-appropriate copy for web and electronic communication with excellent attention to detail.
- Proven ability to work effectively in a team environment, handling a diverse range of enquiries and projects.
- Demonstrated ability to balance attention to detail with the need to meet tight deadlines, and also to balance a varied and heavy workload.

This position requires a valid Working with Children Check

**Enjoy an outstanding career environment**

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

**Your division's broader role**

The Division of External Engagement is committed to the University’s growth ambitions through best practice marketing, the generation of international opportunities, and the forging of deep industry, media and alumni connections.

**If you have the talent, we'll give you the opportunity. Together, let's make history.**

Applications close 11:55pm, Monday 18th November 2024.

**For further information**

For a confidential discussion regarding this position; contact:
Craig Riddell
Manager, Conversion and Marketing Automation

You'll find a full position description and/or selection criteria below: _(If no links appear, try viewing on another device)_

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