Cabin Baggage Officer and Customer Service Officer

5 months ago

Greater Adelaide SA, Australia Qantas Airways Limited Full time

The Jetstar team at Adelaide Airport are seeking expressions of interest from customer service superstars who are interested in joining our team at the Adelaide Domestic Terminal. The roles offered are Customer Service Officers and Cabin Baggage Officers.

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

Applications are invited from highly motivated individuals with a customer centric approach to work. This is a fast paced, sometimes demanding environment, so you'll be expected to thrive under pressure and have the ability to handle several challenges at once. A great attitude, professional presentation and the experience to handle a busy and dynamic customer service environment will be the key to your success in this role.

The Roles

Positions operate on a rotating roster, including weekends and public holidays. Both permanent and Fixed term part time positions available

As a Cabin Baggage Officer (CBO), you will be responsible for:
- Providing excellent customer service to customers taking a professional approach that upholds the company's service standards and culture.- Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required.- Work in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports.- Handle cash and/or credit card transactions.- Discreet professional handling of customers with excess carry-on baggage.- Representing the company image through uniform presentation, grooming excellence and customer service delivery.- Complying with company OHS and regulatory responsibilities and standards.- Monitoring or and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.

As a Customer Service Officer (CSO), you will be responsible for:
- Experience providing a high level of customer service at check-in, kiosk or on the concourse as passenger's board flights.- Service desk duties; processing bookings, reservations, handling late flights and excess booking payments.- Baggage service area duties; handling mishandled baggage and lost property.- Manual duties including assisting special needs passengers to the gate.- Maintaining accurate communications between customer service and other Jetstar teams.- Ensuring aviation safety and security compliance relating to passengers and baggage.

To be considered for these roles you will have:
- A strong working performance history and demonstrated flexibility in availability;- A superior safety focus and customer service orientation.- A high energy, can-do approach coupled with affiliation with the Jetstar Values & Behaviours.- As the 'face' of Jetstar, an immaculate sense of personal presentation, in line with the highest professional standards of the industry.- Strong communication ability coupled with a measured approach to conflict resolution when handling delayed or upset customers.- Excellent computer skills.- Cash handling skills- The ability to work on a rotating roster.

About Us

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Since launch in 2004, we have grown from a team of 8000 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 18 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

  • Airport Services Agent

    5 months ago

    Greater Adelaide SA, Australia The Emirates Group Full time

    Job Purpose: Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are...

  • Cabin Crew

    1 month ago

    Greater Adelaide SA, Australia Virgin Australia Full time

    **Work type**: Full-Time (Permanent)**Location**: Adelaide**Job type**: Cabin Crew, Customer Service**Applications close**: **Cabin Crew**: We’re the airline that’s always done things a little different. Our way. The Virgin way. We go the extra mile, in the air and on the ground, to create wonderful experiences that put our guests firmly at the heart of...

  • Airport Services Officer

    5 months ago

    Greater Adelaide SA, Australia The Emirates Group Full time

    Job Purpose: As the deputy to the Airport Services Manager, ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and...

  • Cabin Crew Jetstar

    5 months ago

    Greater Adelaide SA, Australia Altara Full time

    This position is located in: Adelaide **Casual Domestic Cabin Crew** **Adelaide Base** Are you passionate about travel and providing exceptional customer service? Do you thrive in dynamic environments and enjoy working as part of a diverse team? If so, we have an exciting opportunity for you to embark on a rewarding career as casual Cabin Crew with Altara...

  • Customer Service Officer

    5 months ago

    Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 3 - Adelaide, SA - $69,863 - $72,767 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. The Unique Student Identifier (USI) is a...

  • Customer Service Officer

    5 months ago

    Greater Adelaide SA, Australia Entree Recruitment Full time

    **Full-time 12-month contract | Located in the Adelaide CBD | $70,000 + super** - ** Provide exceptional customer service and build relationships** - ** Fast-paced, supportive working environment** **About the Company** As a significant employer in South Australia, our client is a diverse member-based association that positively impacts the lives of its...

  • Customer Service Officer

    5 months ago

    Greater Adelaide SA, Australia HAYS Full time

    Put your excellent customer service skills to use and join a supportive team within the logistics industry! **Your new company** This is an exciting opportunity for a customer-centric and results-driven officer to join the Transport and Logistics industry! **Your new role** As the Customer Service Officer, it will be your role to service clients with...

  • Cabin Crew Development Manager

    1 month ago

    Greater Adelaide SA, Australia Qantas Airways Limited Full time

    Lead and manage a large Cabin Crew team, fostering positive relationships, culture and values - Prioritise crew wellbeing and alignment with safety and service goals - 1x part time position located in Adelaide, working 4 days a week Join our expanding team of Cabin Crew Development Managers at Jetstar. Based in Adelaide, you will lead a large Cabin Crew...

  • Customer Service Officer

    5 months ago

    Greater Adelaide SA, Australia HAYS Full time

    Join a state government department to provide exceptional customer service **Your new company** This State Government Department are responsible for an essential service relating to housing within South Australia. They are seeking multiple customer service officers to join them until the end of the financial year to assist in managing customer phone...

  • Cabin Steward

    3 weeks ago

    Adelaide, South Australia SeaLink South Australia Full time

    About the RoleThe Cabin Galley position is a key part of our Hospitality Operations on the Murray Princess. As a Cabin Galley, you will be responsible for all aspects of cabin cleaning, including making beds daily, changing linen, cleaning bathrooms, and galley work for lunch and dinner service. You will work closely with all crew and be part of a small...

  • Customer Service Officer

    2 months ago

    Greater Adelaide SA, Australia Vinidex Pty Ltd (Australia) Full time

    About Us Vinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing...

  • Customer Service Officer

    5 months ago

    Adelaide Airport, Australia Regional Express Full time

    We are seeking suitably qualified and highly motivated individual's to join the Rex Adelaide Airport Team in the role of a part-time Customer Service Officer. **Reporting**: This position reports to the Adelaide Airport Manager. **Position responsibilities**: - Provide domestic and regional check-in, departure and arrival services for Rex at Adelaide...

  • Customer Service Officer

    5 months ago

    Adelaide Airport, Australia Rex (Regional Express) Full time

    We are seeking suitably qualified and highly motivated individual's to join the Rex Adelaide Airport Team in the role of a part-time Customer Service Officer. **Reporting**: This position reports to the Adelaide Airport Manager. **Position responsibilities**: - Provide domestic and regional check-in, departure and arrival services for Rex at Adelaide...

  • Casual Customer Service Officer Community Banks

    5 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Casual Customer Service Officer | Community Banks Virgina & Elizabeth | SA **Do more, dream more, become more. Welcome to Bendigo.** **About us** We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and...

  • Customer Service Officer

    2 months ago

    Greater Adelaide SA, Australia Downer Group Full time

    Opportunity to work with a great team on the SAHA Contract - Monday - Friday - Adelaide Office CBD - On-going training and career development - Attractive hourly rate! We have an opportunity for Operational Support Administrator to join the team member in Adelaide, SA. In a helpdesk environment, the Operations Support Administrator is responsible for...

  • Cabin Crew Training Planner

    5 months ago

    Adelaide Region SA, Australia Virgin Australia Full time

    **WORK TYPE**: Full Time **LOCATION**: Adelaide, Brisbane, Cairns, Canberra, Launceston, Melbourne, Perth, Sydney, Australia Wide, Remote (Australia) **JOB TYPE**: Administration **APPLICATIONS CLOSE**: **Cabin Crew Training Planner**: Hello. We’re Virgin Australia. And we’re back (in a big way). We’re the airline that’s always done things a...

  • Cabin Steward

    4 weeks ago

    Adelaide, South Australia SeaLink South Australia Full time

    About the RoleThe Cabin Galley plays a vital role in the Hospitality Operations on the Murray Princess, a stunning inland paddle wheeler in the Southern Hemisphere. As a key member of our team, you will be responsible for all aspects of cabin cleaning, including making beds daily, changing linen, cleaning bathrooms, and galley work for lunch and dinner...

  • Cabin Steward

    3 weeks ago

    Adelaide, South Australia SeaLink South Australia Full time

    About the RoleThe Cabin Galley position is a vital part of the Hospitality Operations on the Murray Princess. As a member of our dynamic team, you will be responsible for all aspects of cabin cleaning, including making beds daily, changing linen, cleaning bathrooms, and galley work for lunch and dinner service.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Officer

    5 months ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Customer Service Officer (part time) | Community Banks Virginia & Elizabeth **Do more, dream more, become more. Welcome to Bendigo.** **About us** We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and...

  • Cabin Crew Expression of Interest

    6 months ago

    Adelaide Region SA, Australia Virgin Australia Full time

    **WORK TYPE**: Full Time **LOCATION**: Adelaide, Australia Wide **JOB TYPE**: Cabin Crew, Customer Service **APPLICATIONS CLOSE**: **Cabin Crew Expression of Interest**: Looking to join our Cabin Crew team? Great! But unfortunately, we’re not hiring right now. Not so great. But we have good news for you. When we are hiring, we’ll be looking...