Current jobs related to Customer Success Excellence Manager - Toowong - RIB Software

  • Customer Success Associate

    3 months ago

    Toowong, Australia Energy Skills Queensland Full time

    **Why SkillPASS?** Through meaningful experiences combined with an innovative cloud-based SAAS solution, SkillPASS is on a mission to transform the energy sector’s workforce. We have built a platform that delivers the ingredients for companies and asset owners to be able to orchestrate their EHS and HSE, increase visibility, improve decision making, offer...

  • Head of Customer Communications

    3 months ago

    Toowong, Australia Auto & General Insurance Full time

    **About the company** This job ad is the universe’s way of telling you that you’re currently in the wrong job. Call it Meerkarma! Compare the Market, yep, the one with the Meerkats, is a high-growth FinTech company on a transformational journey to deliver the very best home loan, energy, insurance, and health price comparison experience in Australia....

  • Team Leader

    1 week ago

    Toowong, Queensland, Australia Data#3 Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Customer Support team at Data#3 Ltd. As a Team Leader, you will be responsible for leading a team of Customer Support Representatives in delivering exceptional customer service and driving process improvements.Key ResponsibilitiesLead and Develop the Team: Lead, mentor,...

  • Lead Business Analyst

    2 days ago

    Toowong, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking an experienced Business Analysis Lead to join our team at Auto & General. As a key member of our Business Analysis Practice, you will play a critical role in developing and implementing business analysis processes, methodologies, and templates that drive consistency and efficiency across the organization.Key...

  • Team Leader – Customer Support Representative

    3 weeks ago

    Toowong, Australia Data#3 Ltd Full time

    Job Description Voted HRD's Employer of Choice for the last 9 yearsCulture built on Honesty, Excellence, Agility, Respect, and Teamwork (HEART).Opportunities for continuous learning and professional developmentAre you driven to lead a team toward excellence in customer support and sales operations? At Data#3, we’re seeking a motivated...

  • Customer Support Team Lead

    15 hours ago

    Toowong, Queensland, Australia Data#3 Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to lead our Customer Support Representatives in delivering exceptional service and driving process improvements. As a key member of our team, you will be responsible for guiding your team towards excellence in customer support and sales operations.Key ResponsibilitiesLead and mentor...

  • Customer Service Consutlant

    4 months ago

    Toowong, Australia RIB Software Full time

    **The Company** RIB is one of the world's leading providers of software for managing project and enterprise processes in the construction and real estate industry. RIB's goa is to make the engineering and construction industry worldwide more digital, efficient and sustainable. RIB offers a software portfolio for the design, construction and operation of...

  • Customer & Operations Support

    3 months ago

    Toowong, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. **Purpose of the Role** The Customer &...

  • Customer Experience Specialist

    6 days ago

    Toowong, Queensland, Australia Control Insurance Solutions Full time

    About Us:At Control Insurance Solutions, we provide innovative insurance products and services to safeguard our customers in their time of need. Our range of insurance solutions protect customers on the road, at home, and on holiday with various car, motorcycle, home, contents, and pet products as well as roadside assistance.Our culture of 'high performance...

  • Customer Service Officer

    3 months ago

    Toowong, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch, Toowong Based - Full Time opportunity with career development pathways - Public transport accessible As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing...

  • Account Manager

    6 days ago

    Toowong, Queensland, Australia Data#3 Ltd Full time

    About the RoleWe are seeking an experienced Account Manager to join our team at Data#3 Ltd. As an Account Manager, you will be responsible for driving growth across customers in QLD, identifying and accelerating all IT infrastructure and services solutions opportunities for our government and public sector customers.Key ResponsibilitiesCreate, develop, and...

  • Account Manager

    1 week ago

    Toowong, Australia Data#3 Ltd Full time

    Job Description Work for a company recognised as an Employer of ChoiceSupportive team that values excellence, honesty, agility, respect & teamwork.Join a forward-thinking organisation that values new ideas and innovation.Are you ready to take your sales career to the next level with a dynamic and innovative IT solutions provider? Data#3...

  • Fresh Produce Department Manager

    7 days ago

    Toowong, Queensland, Australia Coles Full time

    About the RoleWe are seeking a highly skilled and experienced Fresh Produce Department Manager to join our team at Coles. As a key member of our store leadership team, you will be responsible for the day-to-day operation of our fresh produce department.Key ResponsibilitiesLead and manage a high-performing team to achieve sales targets, cost control, and...

  • Assistant Clinic Manager

    3 months ago

    Toowong, Australia LCA TOOWONG Full time

    Are you a qualified therapist that cares about your continued professional growth and has been wanting to take the next step in your career? This could be your perfect opportunity! We are seeking an Assistant Clinic Manager at our **Toowong** clinic. As an Assistant Clinic Manager with LCA **Toowong**, your role will be to provide expert hands-on...

  • Customer Care Administrator

    4 months ago

    Toowong, Australia Australian Homestay Network Full time

    **About Australian Homestay Network** - Connecting the World Through AHN Homestay_ The Australian Homestay Network (AHN) is Australia's largest and leading homestay provider having been **commended by the Australian Government** for ensuring appropriate standards. AHN has a national team of experienced and dedicated people using a unique homestay website...

  • Engineering Manager

    3 months ago

    Toowong, Australia Auto & General Insurance Full time

    **About the company**: This job ad is the universe’s way of telling you that you’re currently in the wrong job. Compare the Market, yep, the one with the meerkats, is a high-growth FinTech company on a transformational journey that is focused on designing, building, and delivering the very best home loan, energy, insurance and health comparison...

  • Nightfill Operations Manager

    5 days ago

    Toowong, Queensland, Australia Coles Full time

    About the RoleYou'll have full accountability for the running of the night-fill department, ensuring deadlines are met, our shelves are fully stocked, and exceptional store presentation is maintained during evening and night trade.About You and Your SkillsTo be flexible with evening working hoursPrevious experience working in a fast-paced retail...

  • Insurance Customer Service Representative

    2 days ago

    Toowong, Queensland, Australia Control Insurance Solutions Full time

    {"h1": "Customer Service Consultant - Auto & General Holdings", "p": "At Auto & General Holdings, we're committed to delivering exceptional customer experiences. As a Customer Service Consultant, you'll play a vital role in ensuring our customers receive the highest level of service and support.**Key Responsibilities:*** Engage with customers to resolve...

  • Software Delivery Manager

    3 days ago

    Toowong, Queensland, Australia Compare the Market Full time

    About UsCompare the Market is a leading FinTech company that specializes in designing, building, and delivering innovative solutions for the Australian market. Our mission is to simplify the process of making sound financial decisions for our customers.About the RoleWe are seeking a highly skilled Software Delivery Manager to join our Software Engineering...

  • Fresh Produce Department Manager

    2 days ago

    Toowong, Queensland, Australia Coles Full time

    About the RoleWe are seeking a highly skilled and experienced Fresh Produce Department Manager to join our team at Coles. As a key member of our store leadership team, you will be responsible for the day-to-day operations of our fresh produce department.Key ResponsibilitiesLead and manage a high-performing team to achieve sales targets, cost control, and...

Customer Success Excellence Manager

5 months ago

Toowong, Australia RIB Software Full time

RIB is a global leader in digital transformation for the construction industry, providing cutting-edge software technologies and innovative working methods to increase productivity. MTWO and iTWO cx are cloud-based SaaS platforms, offering sophisticated and integrated solutions to improve the construction industry.

RIB is regarded as the benchmark for construction technology.

**Opportunity**

RIB have a unique opportunity based on the growth of the business and importance of a customer first approach for a key construction or consulting professional to join our team. The Customer Success Excellence Manager is a new but key role in assisting with the growth and strategy of RIB within the region in supporting the Customer Success Excellence Director in delivering on future initiatives.

Working from our Brisbane or Sydney Office, you will operate as a critical member of our team in working with some of the most prestigious companies in the region as well as product groups within RIB and the internal leadership teams across the region. This role has a major focus on ensuring customer satisfaction through the technical capability provided in the RIB solutions and you expertise as a manager in your field. Automation, repeatability and reportability are key criteria that the group are stiving for in building speed and agility to our customers.

The role will also assist with expansion of regions for key product and developing enablement strategies to drive this. This position will enable you to work as part of a highly collaborative, global team of creative and motivated individuals in a company whose core values focus on inclusivity, innovation, teamwork, entrepreneurialism and ownership to deliver outstanding results and customer satisfaction.

**Responsibilities**

Ideally you will possess most of the below Skills or Experiences required to fulfil the role:

- Stakeholder engagement - including workshops, meetings and formal agreements on project and delivery requirements.
- Business strategy planning as required throughout the region
- Thought leadership in the future direction of the industry and impact driven by RIB
- Reporting and monitoring the success of delivery and impact to our customers through success metrics
- Managing delivery in terms of overall satisfaction and profitability throughout the group
- Continuous improvement and staying abreast of core industry trends and software trends
- Conducting status reviews and 360 reviews with both team members and clients
- Highly motivated, exceptional work ethic, possessing a positive attitude & well-developed time management skills.

**What you will need to succeed**:
To succeed in this role, you will need experience in the following areas;
- Bachelor’s Degree in IT or Construction or Industry Experience
- 7+ years’ experience in Software Implementation Projects.
- 5+ years’ experience managing a team of 5-10 staff members.
- exceptional, professional communication skills, both written & verbal.
- Strong customer facilitation skills and ability to utilise design thinking and requirement gathering skills
- Passionate, willing to take ownership of deliverables through to completion.

**How we’re different**:

- Competitive Salary
- Flexible working arrangements
- Amazing team culture, support and comradery.
- We promote ownership, accountability and leading by example.
- Improvement and encouragement are our mantras.
- We focus on the positive and the wins.
- We upskill, develop and foster talent growth within in the team.
- We are building a culture of success and unity.

Want to join the team? We’d love to hear from you. Contact us today.

Please look at the RIB Software website for more details:
RIB Group is an equal opportunity employer. We ensure that every job applicant and employee has equal employment opportunities.

**Posted Date**

05 May 2023

**Location**

Toowong
- QLD / Australia

**Industry**

Consulting & Strategy

**Job Type**

Full Time

**Salary**

Not provided