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Team Leader

2 months ago

Toowong, Queensland, Australia Data#3 Ltd Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our Customer Support team at Data#3 Ltd. As a Team Leader, you will be responsible for leading a team of Customer Support Representatives in delivering exceptional customer service and driving process improvements.

Key Responsibilities
  • Lead and Develop the Team: Lead, mentor, and develop the CSR team to ensure customer SLAs are consistently met.
  • Drive Process Changes: Drive process changes and implement new tools to enhance customer workflows and promote best practices.
  • Escalation Point: Act as the primary escalation point for CSR-related issues, ensuring swift resolution.
  • Support Sales Team: Support Account Executives and Account Managers by preparing accurate quotations, managing tenders, and maintaining customer profiles.
  • Event Support: Provide support during trade and customer events, contributing to sales strategies and ensuring seamless execution.
  • Inventory Management: Collaborate with Managers to manage customer inventory, supply chain issues, and forward order placements.
  • Logistics and Operations: Serve as the main point of contact for National Logistics & Operations queries, ensuring effective communication and issue resolution.
About You
  • Leadership Experience: You have at least 2 years of experience in leading a team within sales administration or customer support, preferably in the ICT industry.
  • Collaboration and Communication: You are skilled at fostering a collaborative team environment, with a proven ability to mentor, develop, and motivate team members.
  • Organizational Skills: You excel in organising and prioritising tasks, meeting deadlines with a high level of accuracy and attention to detail, while guiding your team to do the same.
  • Problem-Solving and Adaptability: You bring integrity, strong problem-solving skills, and effective communication, ensuring your team consistently delivers high-quality results.
  • Continuous Improvement: You are dedicated to continuous improvement, both personally and within your team, and are adaptable in your approach to achieving business objectives.
  • Customer Focus: You are passionate about customer service and sales support, with the ability to inspire your team to reach new heights.