Customer Care Officer

4 weeks ago

Sydney, Australia Moving Mountains Therapy Full time

**Administrations Coordinator/Receptionist wanted**

If you are a friendly and organised administrations coordinator who can take initiative, come and join us

**About us**:
Moving Mountains Therapy are a progressive and multidisciplinary private practice. We are young team, rapidly expanding in two locations (Matraville and Ramsgate Beach). We provide occupational therapy and speech therapy to children aged 2-18 years old.

**About you**:
You are a friendly and enthusiastic administrations coordinator. You are outgoing and enjoy building rapport with our families. You take initiative and have a can-do approach.
- Administrations coordinator required for Ramsgate Beach and Matraville clinics with availability to work 30-38 hours/week across 4-5 days
- Follow policies and procedures within the practice
- Managing invoices to third party companies
- Answering phones in a courteous and professional manner
- Managing appointment bookings with a customer focus
- Manage clinical documents appropriately with a high level of accuracy (e.g. type, scan, file)
- Handle EFTPOS and other payments (private health and Medicare rebates)
- Liaise with patients and their families in a compassionate manner
- Maintain patient/practice confidentiality
- Participate in ongoing professional development activities
- Any other administration duties as directed by management
- Clinic housekeeping
- Assisting therapist with resources preparation as needed (e.g. printing, laminating etc.)

**Essential Criteria**:

- Minimum 2-3 years experience in healthcare and/or customer service
- Ability to maintain a high level of professionalism and confidentiality
- Working knowledge of Windows based software system (e.g. Excel, Word, Google Suites)
- Ability to work independently, show initiative and to multitask
- Ability to greet and converse with a diverse range of people
- Excellent communication and a strong customer service ethos and use of positive language
- Enthusiastic and energetic personality.
- After school availability
- Permanent residency in Australia.

**Desirable Criteria**:

- Working knowledge of Splose/other healthcare practice software systems.
- Understanding of private health claims
- Understanding/experience with NDIS
- Current CPR certificate within the past three years or willingness to participate in training

If you think you’re the person we’re looking for and would fit in with our team, or would like to discuss this opportunity further, please contact the clinic for a confidential chat on 02 8541 1416 or send a covering letter (addressing the essential criteria) and CV (with the details of two professional referees).

**Job Types**: Full-time, Part-time, Casual

**Experience**:

- administrative assistant: 2 years (required)
- customer service: 2 years (required)

Work Location: In person

Application Deadline: 01/04/2024

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