Customer Care Officer

2 weeks ago

Sydney, New South Wales, Australia YMCA SA Full time

THE ROLE

Be the face of Whyalla Recreation Centre as a Customer Care Officer and take on the important responsibility of being the face of our centre, ensuring all members and guests receive exceptional customer experience.

You will be the first and main point of contact for all facility members, and your key responsibilities will include:

  • Provide excellent customer service, utilising strong communication and troubleshooting skills to manage all customer enquiries, requests and complaints: in person, on the telephone, and via email.
  • Build a thorough understanding of the Centre, day-to-day operations, membership offerings, programs, bookings, special events, and emergency procedures.
  • Cash handling and ability to accurately process all point-of-sale transactions, consistently balancing cash outs
  • Membership sales and general enquiries

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With approximately 1000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive and satisfying life.

SKILLS & EXPERIENCE

Successful candidates will also have, or be willing to obtain:

  • (HLTAID009) Provide CPR or equivalent Certificate
  • Certificate of completion for "Responding to Risks of Harm, Abuse and Neglect – Education and Care" Training

To view the position descriptions for this role, please visit our website at

THE BENEFITS

  • The opportunity to join a purpose-driven not-for-profit organisation
  • Free access to YMCA South Australia's recreation facilities
  • A culture of empowerment and growth with ongoing opportunities for career development
  • A supportive team of passionate and professional individuals

LIKE TO KNOW MORE?

For a confidential discussion about this opportunity, please contact James Adair on

HOW TO APPLY

Does this sound like you? Please submit your resume and cover letter via APPLY NOW

You must address the key selection criteria in your application.

Applications close on 27 June 2024.

Please note, only shortlisted applicants will be notified.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:

  • National Police Check (issued in the last 6 months)
  • DHS Working With Children Check
  • International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy:

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.

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