Customer Care Officer
2 weeks ago
- Fulltime
- AU$ AU$ per annum
- Business Support
Their commitment to excellence and patient care drives them to deliver cutting-edge products that make a positive impact on healthcare professionals and patients worldwide.
With stunning offices in Macquarie Park, this is a full-time permanent position and a brilliant opportunity to join a supportive and high performing operations team.
Benefits:
- Full time opportunity with ongoing training and opportunity to join a global brand
- Healthy salary package of $65, ,000 + Super
- Supportive, family centric and engaging team with a fantastic culture
- WFH flexibility 12 days at home
As a Customer Care Officer, you will be a crucial member of the customer support team, acting as the first point of contact for all B2B customers.
You will be responsible for handling various aspects of customer interactions, including sales order processing, responding to product inquiries, managing product delivery, and efficiently resolving any complaints.
Key Responsibilities:
Sales Order Processing:
Receive, verify, and process incoming sales orders from customers promptly and accurately. Collaborate with relevant departments to ensure timely order fulfillment and delivery.
Product Inquiries:
Address customer inquiries regarding products, pricing, availability, and specifications. Offer comprehensive product information and assist customers in making informed purchase decisions.
Product Delivery Management:
Coordinate with logistics and shipping partners to ensure timely and efficient product delivery to customers. Keep customers informed about the status of their orders and resolve any delivery-related issues.
Complaint Resolution:
Handle customer complaints professionally and empathetically, striving to resolve issues to the customer's satisfaction promptly. Escalate complex or critical cases to the appropriate departments while maintaining ownership of the issue until resolution.
Salesforce Utilisation:
Accurately document and update all customer interactions, orders, inquiries, and resolutions into the Salesforce CRM system. Maintain meticulous records to facilitate effective follow-up and analysis.
Customer Relations:
Cultivate positive and lasting relationships with customers through outstanding service, ensuring a high level of customer retention and loyalty to our brand.
About you:
- Proven experience in customer service or a related role, preferably in the medical devices industry.
- Strong interpersonal and communication skills, with the ability to engage with customers professionally and courteously.
- Proficiency in using Salesforce or other CRM systems is a plus.
- Excellent problemsolving skills and the ability to handle complaints with empathy and patience.
- Strong organisational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
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