Knowledge Management Specialist

7 months ago


Sydney, Australia ServiceNow Full time

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:

- Provide input to help shape future content strategy for the product or business unit you help to support
- Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
- Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

**Qualifications** What you have**:
**Basic Qualifications**:

- BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
- Understanding of content development life cycles and processes

**Preferred Qualifications**:

- 4+ years work experience in technical communication
- Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
- Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
- Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
- Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

JV22
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.



  • Sydney, Australia NSW Department of Customer Service Full time

    **Knowledge Management Specialist** **Clerk Grade**:7/8 $106,025 - $ 117,363 + super **Employment Type**:Ongoing, Full-time opportunity **Location**:Parramatta/Gosford (minimum office attendance of two days a week or more, as directed) **About this role** Are you a professional with a interest in HR and a passion for knowledge management? This is a...


  • Sydney, Australia Reserve Bank of Australia Full time

    At RBA, we are committed to excellence in IT service delivery. We are looking for a dedicated ServiceNow IT Knowledge Management Specialist to join our team on a 2 year fixed-term contract. This role is crucial for governing and optimising our knowledge management processes within ServiceNow for our transformation programs. If you have a passion for...

  • Knowledge Manager

    6 months ago


    Sydney, Australia Avant Full time

    About Avant Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and...


  • Sydney, Australia DLA Piper Full time

    Knowledge Systems Specialist DLA Piper understands that you're building a future. Which is why we encourage you to reach your full potential. To explore the opportunities and choices that shape your individual career journey. Here, personal growth goes hand in hand with professional development. That's our commitment. This is your opportunity. An exciting...

  • IT Knowledge Manager

    7 months ago


    Sydney, Australia HAYS Full time

    Knowledge Manager (IT) - 4 + 12 month contract - Sydney CBD - $600-$800 + super per day **Your new company** **Your new role** As a successful IT Knowledge Manager, you will be able to create, share, use and manage the knowledge and information that is critical to the success of the organisation. This will provide a structured approach to capturing,...


  • Sydney, Australia Canva Full time

    **Join the team redefining how the world experiences design. - Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work - Our flagship campus is in Sydney. We also have...


  • Sydney, Australia Canva Full time

    Team *** **Customer Service** *** Country *** **Sydney, Australia*** Schedule *** **Full-time** *** On-site/Remote *** **Hybrid** **Join the team redefining how the world experiences design.** Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    Knowledge Management Advisor **We are seeking a Knowledge Management Adviso** r to join Group Financial Crime Operations (FCO) Change Governance team to support our operational teams with management of knowledge artefacts. The role of Knowledge Management Advisor will support FCO by providing management and delivery of multiple initiatives through the...


  • Sydney, Australia Commonwealth Bank Full time

    **We are seeking a Knowledge Management Adviso **r to join Group Financial Crime Operations (FCO) Change Governance team to support our operational teams with management of knowledge artefacts. The role of Knowledge Management Advisor will support FCO by providing management and delivery of multiple initiatives through the uplift / creation of required...


  • Sydney, Australia Kennedys Law Full time

    As part of the Knowledge Management team in Australia, the Knowledge Management Administrator will work with and support the Australian Knowledge Manager to develop, manage and maintain knowledge systems and related content for the Australian firm. **Team** Kennedys has operated in Australia since 2006. Insurance matters and commercial disputes are our...


  • Sydney, Australia Commonwealth Bank Full time

    **Knowledge Management Advisor** We are seeking a Knowledge Management Advisor to join Group Financial Crime Operations (FCO) Change Governance team to support our operational teams with management of knowledge artefacts. This role will specifically support the Customer Lifecycle Management (CLM) Program and work closely with the Program Delivery team and...


  • Sydney, Australia Goodman Fielder Full time

    Flexible work arrangements (3 days per week in the office) - Join a positive and collaborative team culture - Join a Leading Global FMCG organisation The Company Goodman Fielder is a leading regional food company across Australia, New Zealand and the Asia Pacific. We have a portfolio of iconic and trusted brands Australians have grown up with and put in...


  • Sydney, Australia Allianz Australia Full time

    n/a **Knowledge & Process Manager | Consumer | Flexible Working** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...


  • Sydney, Australia MinterEllison Full time

    **Location**: Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...


  • Sydney, Australia Dexus Full time

    Embark on a career at Dexus, where if you’re curious, determined and collaborative, you’ll find space for the best in you. About Dexus Dexus is an ASX Listed real asset group with over 35 years of expertise in property investment, funds management, asset management and development. As one of Australia’s leading real estate companies we manage an...


  • Sydney, Australia NSW Strategic Services and Advice Full time

    **_Together we shape thriving communities, public spaces, places and economies._** - **Are you a tech-savvy legal professional with a passion for knowledge management?**: - **Temporary (Up to 12 months) full-time opportunity**: - **Parramatta and Sydney preferred - other established NSW locations may be considered**: - **Clerk Grade 11/12 - Salary...


  • Sydney, Australia The Knowledge Academy Full time

    **NEW BUISNESS DEVELOPMENT EXECUTIVE** **The Role?** **Join our Sales team** If you are looking to make the most of your ambition and achieve greatness then a sales career at The Knowledge Academy could be perfect for you. Having only been formed in 2009; and now the World’s is largest training provider, The Knowledge Academy is the perfect place for...


  • Sydney, Australia The Knowledge Academy Full time

    **PUBLIC SECTOR EXECUTIVE** **The Role?** **Join our Sales team** If you are looking to make the most of your ambition and achieve greatness then a sales career at The Knowledge Academy could be perfect for you. Having only been formed in 2009; and now the World’s is largest training provider, The Knowledge Academy is the perfect place for new graduates...


  • Sydney, Australia Qantas Airways Limited Full time

    Great opportunity to work in a dynamic environment with a broad stakeholder group - Leverage your technical knowledge and expertise across Employment Law - 12M fixed-term role, Executive Level, in a key project role based at our corporate campus in Sydney Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping...


  • Sydney, Australia Dexus Full time

    Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create...