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Servicenow Knowledge Management Specialist

4 months ago

Sydney, Australia Reserve Bank of Australia Full time

At RBA, we are committed to excellence in IT service delivery. We are looking for a dedicated ServiceNow IT Knowledge Management Specialist to join our team on a 2 year fixed-term contract. This role is crucial for governing and optimising our knowledge management processes within ServiceNow for our transformation programs. If you have a passion for knowledge governance and a deep understanding of ServiceNow, we want to hear from you

Key Responsibilities:

- Develop and implement governance strategies for IT knowledge management within ServiceNow.
- Oversee the creation, maintenance, and accuracy of knowledge articles.
- Ensure compliance with organisational policies and industry standards in all knowledge management activities.
- Collaborate with IT and business teams to identify knowledge gaps and develop solutions.
- Monitor and analyse the usage and effectiveness of the knowledge base, providing recommendations for improvement.
- Change management activities including communicate, train and support end-users on knowledge management best practices and tools.
- Conduct regular audits to ensure the quality and relevance of knowledge content.

Qualifications:

- Bachelor’s degree in information technology, Computer Science, or a related field.
- Extensive experience with ServiceNow, specifically in knowledge management and governance.
- Strong understanding of ITIL processes and best practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong analytical and problem-solving skills.
- Well-developed oral and written communication skills with the capacity to understand the audience, tailoring all forms of correspondence, documentation, and customer service delivery to meet organisational standards and expectations.
- Prior experience within the project management lifecycle is advantageous.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
- Why RBA?_

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.

Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.

Application Close:
October 09, 2024

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