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Loyalty Program Specialist
3 months ago
Hybrid Work Environment
- Newly Created Role To Make Your Own
**About Us**
We’re an innovative technology company that has achieved remarkable growth over the past 25 years, starting from humble beginnings with a single computer to becoming a thriving global technology business.
Our B2C brand Oz Lotteries has operated as an online lottery retailer since 2005 and was one of the first online lottery retailers. It has since grown over 18 years to have a strong customer base. OZL sells commercial lottery products such as Powerball and Oz Lotto as well as charity lottery products such as Mater Prize homes and Deaf Lottery, where a proportion of each ticket sold goes back to the charity or Government.
**What will you be doing?**
As part of your role, you will:
- Project manage daily activities related to membership, benefits, and account management, ensuring alignment with broader marketing strategies.
- Craft and put in place tactics to heighten program engagement, employing targeted promotions and communications to encourage loyalty and increased spending.
- Analyse program data and market trends to enhance program offerings, customise experiences, and boost effectiveness including speaking with Members to get an understanding of how to improve the program.
- Project manage prize giveaways and produce content to amplify the program and our winners.
- Work across teams and with external partners to ensure integrated and seamless program execution.
- Oversee loyalty program messaging across various channels, maintaining brand consistency and engagement.
- Support commercial partner outreach developing proposals and ensuring the successful delivery of partner campaigns.
- Manage projects related to the loyalty program, ensuring timely, budget-conscious, and goal-meeting completion.
- Maintain program compliance with legal standards, staying abreast of industry best practices to keep the program competitive.
Bring to this role:
- A background working in loyalty program management, CRM, campaign management or a related role.
- Proficient in CRM software and data analysis tools.
- Strong analytical thinking and problem-solving capabilities.
- Effective communication and interpersonal skills
- Detail-oriented with strong organisational and project management skills.
- Comfortable with creating content to promote the program and educate Members.
- A background working in managing cross-functional projects and working with external stakeholders.
**Salary**: $80,000 - $100,000+Super Depending on experience
**Why join the Jumbo team?**
At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to:
- A short-term incentive program that rewards your contributions with an annual incentive payment, dependent on company performance,
- Brisbane-based hybrid working model (3 days in the Brisbane H/O, 2 days WFH),
- An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being,
- Flexible working hours for great work-life balance, (core hours are 10 am-2 pm with flexibility on how you make up the rest each day),
- Focus on talent management, including career and skills development
- An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day
- For 120 days of any 12-month period, work from almost anywhere in the world,
- Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI,
- 14 weeks of paid parental leave, 4 weeks of paid partner leave,
- Focus on internal promotion, lateral transfers, and secondments, both locally and internationally.
Diversity, Equity, Inclusion and Belonging is at the heart of everything we do. All team members have an equal voice and opportunity to thrive. We foster a safe environment where our unique perspectives are celebrated, valued, and truly included and we can bring our authentic selves to work.
**We are a 2024 Circle Back Initiative Platinum Employer - we commit to respond to every applicant.
