Group Manager Customer Excellence

7 months ago

Frankston, Australia South East Water Corporation Full time

**Group Manager Customer Excellence**:
**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
As one of the largest teams within the organisation, our Customer Experience team are dedicated to delivering healthy water for life to our 1.8 million customers, who live, work, play and visit the area we serve.

With a focus on optimizing operational performance and embedding a customer-first mindset, the Group Manager, Customer Excellence will lead a large team responsible for delivering efficient and effective customer operations. This includes our accounts, faults & emergencies, customer onboarding and customer billing portfolios. Leveraging data and offering insights, you'll help shape both the present and future experiences for our customers.

Following a recent restructure of the group, this role is pivotal in reshaping the customer experience and achieving our key customer outcomes. It's an ideal moment to become part of our team, with a genuine chance to drive innovative and contemporary practice with forward-looking leadership to support the team and our customers.

**Who are you?**:
A strong background in leading large, multi-disciplinary contact centre teams, driving high-performance cultures and leading transformational initiatives will set you up for success in this role along with your ability to build a trusting and highly engaged working environment.

You will also be able to demonstrate:

- Bachelor's degree in management or a related field.
- 5-10 years of experience in senior leadership positions managing complex operational teams within a fast-paced environment.
- Extensive understanding of call centre operations and/or billing and revenue environments.
- Proven track record of leading operational, system, and cultural change initiatives.
- Ability to act as Product and System Owner of key operational platforms.
- Proficiency in analyzing operational data and performance metrics.
- Innovative mindset with a passion for emerging trends and best practices.
- Strong ability to manage ambiguity and drive results.
- Ability to bring a global perspective to inform decision-making.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
- 15 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:

  • Group Manager Operational Excellence

    7 months ago

    Frankston, Australia South East Water Corporation Full time

    **Group Manager Operational Excellence**: **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose...

  • Group Manager Customer Solutions

    7 months ago

    Frankston, Australia South East Water Corporation Full time

    **Group Manager Customer Solutions**: **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and...

  • Customer Excellence Officer

    3 months ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. **The role**: We are excited to welcome a new group...

  • Operational Excellence Manager

    6 months ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage, and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Group Manager Customer Strategy

    7 months ago

    Frankston, Australia South East Water Corporation Full time

    **Group Manager Customer Strategy & Design**: **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with...

  • Trainer of Excellence

    4 weeks ago

    Frankston, Australia South East Water Full time

    About UsAt South East Water, we are dedicated to providing healthy water for life. We support liveable communities by delivering water, sewerage and recycled water services to 1.77 million people every day. Our organisation is built on innovation, collaboration and a passion for sustainability.Salary RangeThe successful candidate will be remunerated at a...

  • Customer Experience Leader

    1 month ago

    Frankston, Australia Super Retail Group Full time

    We are a passionate team at Super Retail Group looking for a strong leader to work with our management team and drive our success.About Our Assistant Store ManagersThey are leaders in guiding their teams to deliver excellence in customer service and sales, with impeccable attention to detail.Our ideal candidate is an experienced retail people leader who can...

  • Voice of Customer

    6 months ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Customer Advocate and Experience Manager

    7 months ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Customer Channel and Strategy Manager

    7 months ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Manager of Program and Service Excellence

    2 weeks ago

    Frankston, Australia peninsula plus Full time

    **_Plus _**_adj_**_: /plʌs/ giving or being more than anticipated_** - Lifestyle change opportunity - Balance a truly rewarding career with home and family - Leadership **Join Us at Pen Plus as Our New Clinical Manager!** Ready to step up as a leader while balancing a fulfilling career with the best of life on the beautiful Mornington Peninsula? We’re...

  • Store Manager

    6 months ago

    Frankston, Australia Cotton On Group Full time

    Be Who You Are. Love What You Do. We’re an Aussie brand with our feet on the ground and our heart in our people. Bringing you a brand new opportunity at Cotton On Karingal. **Benefits** - Competitive base salary + super - Local and Global career growth - progress your career across our 7 Brands - 50% off Cotton On Group Brands | Cotton On, Cotton On...

  • Practice Manager

    7 months ago

    Frankston, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Retail Operations Manager

    2 months ago

    Frankston, Australia Super Retail Group Full time

    We are looking for a Retail Operations Manager to work with our management team and drive our success. This role is ideal for an experienced retail people leader who can set goals and targets with their team and manage their success on a regular basis.About YouYou have a strong understanding of visual merchandising of fashion/apparel and can work with the...

  • Customer Service Team Leader

    6 months ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: As part of the Iota group, Priority Plumbing provides professional and trusted industrial and residential plumbing services to the South East region of Melbourne with uncompromising levels of quality and safety. In addition to traditional plumbing services such as dry and wet tappings, sewer clearances and residential plumbing, Priority...

  • Customer Resolutions Officer

    6 months ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Experienced Gaming Operations Manager

    1 month ago

    Frankston, Australia Pegasus Leisure Group Full time

    About The Grand HotelLocated in Frankston, the gateway to the Mornington Peninsula, The Grand Hotel offers a family-friendly bistro, great service, and a relaxed atmosphere making it the perfect dining experience for all to enjoy.Award-Winning EmployerPegasus Leisure Group (PLG), operating as part of The Melbourne Racing Club (MRC), is proud to be recognised...

  • General Services Manager

    3 months ago

    Frankston, Australia Compass Group Australia Full time

    **_Full time role, based in Frankston._**: - **_Previous Hospital Experience is preferred_**: - **_Dynamic and diverse role with professional peers._** Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person....

  • Key Account Manager

    7 months ago

    Frankston, Australia Compass Group Australia Full time

    **Multi-Site Manager**: - **Based in Melbourne, VIC**: - **Join a leading company with excellent growth and development opportunities.** **_Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on...

  • General Services Manager

    3 months ago

    Frankston, Australia Compass Group Australia Full time

    Continuously improve facility maintenance services and support clinical service delivery whilst managing a dynamic work force. - _**Full time, permanent role.**_ - _**Previous Hospital experience is essential.**_ - _**Be part of this redevelopment and lead a passionate team.**_ Today and tomorrow at Compass Group, we serve a better future by enriching...