Customer Service Advisor

5 months ago


Melbourne, Australia Veritas Recruitment Pty Ltd Full time

**Work Type**:

- Permanent - Full Time**Work Mode**:
**Industry**:
**Location**:

- Melbourne - Victoria**Salary**:
$80k to $85k (little bit of room to negotiate) plus super

**Reference**:

- BH-25405**Technical Services Advisor**
- Permanent fulltime role - CBD location - small close-knit team
- Would suit an electrician or refrigeration specialist looking to get off the tools.
- Prestigious high-end product - Well known in the industry.
- Modern facilities - Australian owned business - Global brands

**The Company**

This client is an Australian owned business that represents well-known global brands in both domestic and commercial environments. They work at the high end of their industry and are passionate about the products they represent.**The Role**

Due to excellent growth, this client is looking for a Technical Services Manager to support contracted field service technicians in trouble shooting and supporting them while trouble-shooting customer issues. This role will report into the Customer Service Manager.
- Previous experience working with fridges and ovens highly desirable.
- This role would suit someone with excellent customer skills and strong technical aptitude.- Work closely with national field service team and customers on issues pertaining to products.
- Work closely with distributors, dealers, and regional managers to relieve customer issues.
- Work closely with other departments to identify and resolve any technical issues as they occur.

**Hours**

38 hrs**Key Requirements**
- Must have full working rights in Australia.
- Strong experience working with customers and understanding of getting things resolved quickly to create a great customer experience.
- Strong technical aptitude (possibly working in a field service role) and ability to work through issues over the phone or online.

**Key Benefits**
- Permanent Opportunity.
- CBD location
- Generous salary package.
- Unique working environment in the CBD.



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