Customer Advisor

1 week ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Part time
**Location**: Aust - VIC Metro
- **Be supported to grow your career at NAB**:

- **Be rewarded and recognised for the value you bring**:

- **Work in a collaborative and inclusive team environment**:

- **The ability to speak Mandarin would be advantageous to this role.**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as Customer Advisor.

**Your new role awaits **Our Retail staff really are the face of NAB - and this Customer Advisor role is no exception. This is a fantastic opportunity to showcase your customer service skills and deliver a memorable experience to our customers in each and every interaction. Supporting our **Box Hill** branch, you will deliver a high level of service to customers while processing general banking transactions, answering their questions and queries, and educating customers on NAB’s suite of products and services that will add value to their banking package. No two days are ever the same in our Retail roles, so if you’re inspired by working as part of a vibrant, energetic team while helping customers kick their goals, then this could be a fantastic opportunity for you.

**HOURS**:9.15am-4.15pm Monday to Thursday and 9.15am-5.15pm Friday**.**

**A typical day will include**
- Engaging with customers & delivering on our signature customer experience promise with every interaction
- Maintaining an in-depth knowledge of NAB’s products and services, informing customers of suitable options that best suit their needs
- Assisting our customers with account opening, unsecured Lending and banking transactions.
- Demonstrating our Smarter Banking options (self-service & digital) to customers to help make their banking simple and easy
- Continuous training and development to support your career aspirations

**What you will bring**
- A passion for delivering an amazing experience to customers, with the will to go the extra mile
- An ability to work collaboratively as a team and a will to deliver NAB’s signature customer experience
- Resilience, self-motivation and lots of energy
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary, fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you deliver an amazing experience to our customers.

**A diverse and inclusive workplace works better for everyone**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

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