Current jobs related to Major Incident Management Analyst, Specialist - Melbourne - Vanguard Group
-
Major Incident Management Analyst, Specialist
4 months ago
Melbourne, Australia Vanguard Group Full timeMajor Incident Management Analyst, Specialist - ITSDS2004 **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was...
-
Major Incident Management Analyst, Specialist
3 months ago
Melbourne, Australia Vanguard Full time**About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...
-
Major Incident Analyst
4 months ago
Melbourne, Australia Latitude Financial Services Full timeLet's talk about the role: - This associate position will be working closely with the ITSM Process Team Lead, Enterprise Service Management Capability owners and broader technology community, to manage and provide the services delivered by Enterprise Service Management, in compliance with the operational procedures and agreed Service Level Agreements...
-
Major Incident Manager
4 months ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract negotiable- **6-12 month initial contact with the option to convert to permanent**: - **Top of the market daily rate**: - **Central CBD location - 2 days WFH** Oue client is on the lookout for an experienced Major Incident Manager to be responsible for execution of Incident Management processes and acts as the IT Service...
-
IT Major Incident Manager
2 days ago
Port Melbourne, Australia BEGA CHEESE Full timeAbout the RoleWe are seeking an experienced IT Major Incident Manager to join our team at Bega Group. As a seasoned problem-solver, you will thrive in a high-paced environment where every moment counts.As an IT Major Incident Manager, you will be responsible for coordinating with internal teams, external vendors, and the bridge team to direct the incident...
-
IT Major Incident Manager
4 days ago
Port Melbourne, Australia BEGA CHEESE Full timeAbout the RoleWe are seeking a highly skilled IT Major Incident Manager to join our team at Bega Group. As a seasoned problem-solver, you will thrive under pressure and be responsible for coordinating incident resolution processes.Key ResponsibilitiesEstablish and maintain an effective incident management process, including identification, logging,...
-
IT Major Incident Manager
2 weeks ago
Port Melbourne, Australia BEGA CHEESE Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Major Incident Manager to join our team at Bega Cheese. As a key member of our IT department, you will be responsible for managing and coordinating the response to major IT incidents, ensuring minimal disruption to our business operations.Key ResponsibilitiesDevelop and maintain an effective...
-
IT Major Incident Manager
2 days ago
Port Melbourne, Australia BEGA CHEESE Full timeAbout the RoleWe are seeking an experienced IT Major Incident Manager to join our team at Bega Group. As a seasoned problem-solver, you will thrive under pressure and be responsible for managing critical incidents and ensuring swift resolution.Key ResponsibilitiesEstablish and maintain an effective incident management process, including identification,...
-
IT Major Incident Manager
2 weeks ago
Port Melbourne, Australia BEGA CHEESE Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Major Incident Manager to join our team at Bega Cheese. As a key member of our IT department, you will be responsible for managing and coordinating the response to critical incidents that impact our business operations.Key ResponsibilitiesEstablish and maintain an effective incident management...
-
IT Major Incident Manager
1 week ago
Port Melbourne, Australia BEGA CHEESE Full timeAbout the RoleWe are seeking a highly skilled IT Major Incident Manager to join our team at Bega Group. As a seasoned problem-solver, you will thrive in a fast-paced environment where every moment counts.Key ResponsibilitiesEstablish and maintain an effective incident management process, including identification, logging, categorization, prioritization,...
-
IT Major Incident Manager
5 months ago
Melbourne, Australia SS&C Full timeThe speed of technology. The influx of data. Shifting regulations. Increased customer expectations. That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge - one that only a few people can embrace and...
-
IT Major Incident Manager
4 months ago
Port Melbourne, Australia Bega Cheese Full timeIf you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!- Work for an iconic Australian brand!- Great step up to progress your career in IT- Hybrid working, 3 days office, 2 days- On-site canteen and store full of our...
-
Major Incident
3 months ago
Melbourne, Australia UniSuper Full time**About US** UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you. We offer an impressive range of benefits that includes a highly achievable annual bonus; additional...
-
Major Incident Management Lead
5 months ago
Melbourne Airport, Australia Team Global Express Full time**JOB DESCRIPTION** Are you a natural leader with a passion for delivering exceptional service? Do you have a background in Information Technology and experience driving the MIM team? If so, we have an exciting opportunity for you to join Team Global Express as our new Major Incident Management Lead. In this role, you will be responsible for helping and...
-
Incident Management Specialist
2 weeks ago
Melbourne, Victoria, Australia Capgemini Full timeAbout the RoleWe are seeking a highly skilled Incident Management Specialist to join our team at Capgemini. As an Incident Management Specialist, you will be responsible for overseeing the incident management process and ensuring that the entire team follows the process.Key ResponsibilitiesStrong ITIL / ITSM knowledge and experience in using tools like...
-
Incident Response Analyst, Specialist
3 months ago
Melbourne, Australia Vanguard Full time**About Vanguard** Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time. With more than AUD $11 trillion in assets under management Vanguard is one of...
-
Incident Management Analyst
4 months ago
Melbourne, Australia HESTA Full timeIncident Management Analyst **Careers with Impact** At HESTA we're a leading national superannuation fund dedicated to people working in health and community services - a growing sector of ordinary people doing extraordinary things, day in day out, right across Australia. More than 1 million Australians trust HESTA with their money. So together, we invest...
-
IT Major Incident
3 months ago
Port Melbourne, Australia BEGA CHEESE Full timeIf you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Work for an iconic Australian brand!Great step up to progress your career in ITHybrid working, 3 days office, 2 days at homeOn-site canteen and store full of our...
-
IT Major Incident
1 month ago
Port Melbourne, Australia Bega Cheese Full timeIf you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Work for an iconic Australian brand!Fast-paced, high pressure, challenging environmentHybrid working, 3 days office, 2 days homeOn-site canteen and store full of our...
-
Incident & Problem Specialist
2 months ago
Melbourne, Australia Talent International Full timeThis global Professional Services organisation for seeking an experienced Incident & Problem Specialist to coordinate and facilitate the rapid recovery of incidents impacting business operations for a tier 1 Client. Key activities Drive the efficiency and effectiveness of the incident management process Produce management information, including KPIs and...
Major Incident Management Analyst, Specialist
4 months ago
**About Vanguard**
More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.
Today, Vanguard is one of the world's largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.
**Our Team & Opportunity**
Global Technology Operations APAC is the Australian hub for all our IT infrastructure and end user services support, operations and engineering. We operate across multiple platforms and support our global sites in a follow-the-sun-model. This Major Incident Management Analyst, Specialist position presents a great opportunity for an experienced IT support analyst with exposure to IT Service Management and the Incident Management arena with a passion for ITIL.
At present we have an opportunity to bring on board a Major Incident Management Analyst, Specialist to be responsible for the in-region support of our Major Incident M anagement function where they will support major IT systems incident management processes and resolutions and support the development of enterprise-wide best practises to limit major IT incidents.
**What you will do:
- Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.
- Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
- Supports documentation and chronology of events during incident management conference calls. Updates knowledge management database of major incidents and subsequent responses.
- Updates the incident reporting systems with resolution information, liaises with problem management on detection of potential trends, and prepares historical incidents and root cause analysis to identify trends and drive down repeat, service impacting failures.
- Supports response to emergency changes in accordance with defined policy and process.
- Participates in special projects and performs other duties as assigned.
**What are we looking for:
- Undergraduate degree in related field or the equivalent combination of training and experience.
- Minimum five years of experience in at least one of the following: Tier2 Platform Support (Windows, Unix, Network), PCOE Support, Technical Architecture.
- Advanced knowledge of the following Incident and Problem Management process:
- Service Level Agreements
- Severity 1 and 2 Incident Management policies and procedures
- Problem management lifecycle
- Excellent written and oral communication skills - ability to communicate with senior stakeholders up to Executive level
- Excellent analytical, problem-solving and negotiation skills
- Ability to prioritise issues - quickly assimilate information to understand impact and priority
- Strong ITSM Process depth and breadth for incident management including end to end Incident Management support
Specializations that will make an impact:
- ITIL v3/4 Foundations certifi cation
- ServiceNow knowledge
Special Factors
- Hybrid Shift support in a 24/7/365 environment. (This includes all holidays).
- Scheduled on call required for weekend support.
**Inclusion Statement**
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
**How We Work**
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
