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IT Major Incident Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced IT Major Incident Manager to join our team at Bega Cheese. As a key member of our IT department, you will be responsible for managing and coordinating the response to major IT incidents, ensuring minimal disruption to our business operations.
Key Responsibilities
- Develop and maintain an effective incident management process, including identification, logging, categorization, prioritization, investigation, and resolution.
- Serve as the primary point of contact for major incident-related communication, providing timely and accurate updates to stakeholders.
- Conduct post-incident analysis to identify root causes, contributing factors, areas for improvement, and permanent corrective actions.
- Proactively identify possible problems before incidents occur and lead post-incident review meetings following major incidents.
- Drive efforts to improve incident management processes, tools, and methodologies.
Requirements
- Experience and certification in ITIL.
- Qualification in computer science, information technology, or a related field.
- Experience in manufacturing/logistics or another complex organizational environment.
- Strong knowledge of IT service management (ITSM) principles, frameworks, and best practices (e.g., ITIL).
- Excellent problem-solving and analytical skills, with the ability to assess complex situations and make informed decisions.
About Us
Bega Cheese is a leading Australian food company, proud of our heritage and commitment to producing high-quality products. We are a dynamic and innovative organization, dedicated to building a better future for our customers, employees, and the communities we serve.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for career development and progression.
- A competitive salary and benefits package.
- A comprehensive training program.
- A recognition and reward program.
How to Apply
If you are a motivated and experienced IT professional, looking for a new challenge, please submit your application, including your resume and a cover letter, outlining your experience and qualifications for this role.
