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IT Major Incident Manager
2 months ago
We are seeking an experienced IT Major Incident Manager to join our team at Bega Group. As a seasoned problem-solver, you will thrive under pressure and be responsible for managing critical incidents and ensuring swift resolution.
Key Responsibilities- Establish and maintain an effective incident management process, including identification, logging, categorization, prioritization, investigation, and resolution.
- Serve as the primary point of contact for major incident-related communication, providing timely and accurate updates to stakeholders.
- Conduct post-incident analysis to identify root causes, contributing factors, areas for improvement, and permanent corrective actions.
- Proactively identify possible problems before incidents occur and lead Post Incident Review meetings following major incidents.
- Drive efforts to improve incident management processes, tools, and methodologies.
- Experience and Certification in ITIL.
- Qualification in computer science, information technology, or a related field.
- Experience in Manufacturing/Logistics or another complex organisational environment.
- Strong knowledge of IT service management (ITSM) principles, frameworks, and best practices (e.g., ITIL).
- Excellent problem-solving and analytical skills, with the ability to assess complex situations and make informed decisions.
- A dynamic and innovative work environment.
- Opportunities for career development and progression.
- A commitment to fostering a supportive and agile work environment.
- Excellent employee benefits, including flexible working, purchased leave options, and salary continuance insurance.
We encourage talented people from all backgrounds, abilities, and identities to apply to work at Bega Group. We will accept applications from all people with the right to live and work in Australia.
