Client Services Manager

5 days ago


Clayton, Australia Carer's Network Australia Full time

_**Building dreams for your future self**_

**Who are we?**

At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are currently expanding our team of dedicated, passionate Client Service Managers, who share the same core values as us and have a passion for helping people and want to strive in the healthcare field.

**About the Role**

As a Client Service Manager for our Home Care Package program, your main focus will be providing outstanding person
- centered care support to our clients, by building meaningful and genuine relationships with them and their families. You will ensure that they are receiving the care and support to empower them, so they can lead a life the way they choose.

**Your main responsibilities will include the following**:

- Responding to inbound calls from potential new customers about the services we provide and conducting assessments and reviews when there is a new client intake.
- You will guide our new clients through every step of the way during their onboarding process and provide ongoing support.
- Ensuring that all our clients care management, is proactively managed and their needs implemented and communicated, in line with the My Aged Care guidelines.
- Ensuring that all coordinating services and compliance are within business guidelines and meet quality standards.
- Ensuring exceptional high standards of report writing/case notes are all up to date and any concerns regarding your client are proactively managed.

**About you**
- Minimum of 2 years’ experience in a similar role with health-related qualifications.
- Must have great knowledge and understanding in Aged Care, Disability or Home and Community Care
- Highly motivated with strong interpersonal, problem solving and great communication skills.
- Must be able to build genuine and meaningful relationships with clients and have a genuine desire to deliver outstanding customer service in all interactions.
- Current Drivers license

**Why join us?**
- Exciting opportunity to join a small, high growth business.
- A challenging yet purposeful career in the Aged Care and Disability sector, by impacting and making changes to the lives of our vulnerable clients.
- A positive and supportive work environment, where your hard work never goes under appreciated.
- Company Car provided with all-inclusive costs.
- **Please note; as we are a registered NDIS care provider, Carers Network require all workers to undergo an NDIS worker screening check.**_

Pay: $75,000.00 - $85,000.00 per year

**Benefits**:

- Company car

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Clayton, VIC 3168: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Service Manager: 2 years (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 05/06/2024


  • Client Service Manager

    3 months ago


    Clayton, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...


  • Clayton, Australia Blue Sky Services (VIC) Pty Ltd Full time

    Company Overview: Join our team at Blue Sky Services, a leading provider of commercial cleaning services committed to excellence and customer satisfaction. With a focus on delivering high-quality cleaning solutions tailored to our clients' needs, we strive to create cleaner, healthier, and more productive environments for businesses across...


  • Clayton South, Victoria, Australia GJK Facility Services Full time

    Introduction:BETTER EXPERIENCES, BETTER OUTCOMESIt's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.We are a leading provider of facility services, committed to provider better experiences and better outcomes to our...


  • Clayton, Australia Carer's Network Australia Full time

    _**Building dreams for your future self**_ **Who are we?** At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are...


  • Clayton, Australia Latrobe Community Health Service Full time

    Applications open until position is filled - Located in Clayton, part-time, (45.6 hours) permanent opportunity available_ - Join a not-for-profit health care provider who is getting back to what matters - The position is responsible for providing the full range of client services at Metro Dental Sites - Remunerated at $30.7718 per hour - At Latrobe Community...

  • Client IT Manager

    4 weeks ago


    Clayton, Australia Kaliba Full time

    **Location**: Clayton - Victoria **WorkType**: Full Time **Salary**: $110,000.00 - $130,000.00 Annual CompanyThis Australian-based IT services organisation is changing the way customers view digital transformation. This company has a unique product and service offering and is currently looking to expand its Melbourne team. The vibrant...


  • Clayton, Australia Carer's Network Australia Full time

    _**Building dreams for your future self**_ **Who are we?** At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are...


  • Clayton, Australia Care Choice Full time

    Perm Full-Time opportunity (hybrid role) - Opportunity to join a progressive company and high performing team - Dynamic, fast-paced role within the community services sector **About CareChoice** CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and...

  • Service Coordinator

    1 week ago


    Clayton, Australia Deivian Care Services Full time

    Deivian Care Services, based in Melbourne, has been a NDIS registered and Aged Care service provider since 2018. Our vision is to make a difference in our partners' lives by focusing on meeting their needs and care goals, as well as helping them feel supported, and maximizing their independence. As a deeply grounded NDIS and Aged Care provider, we require...

  • Service Coordinator

    3 weeks ago


    Clayton, Australia Deivian Care Services Full time

    Deivian Care Services, based in Melbourne, has been a NDIS registered and Aged Care service provider since 2018. Our vision is to make a difference in our partners' lives by focusing on meeting their needs and care goals, as well as helping them feel supported, and maximizing their independence. As a deeply grounded NDIS and Aged Care provider, we require...


  • Clayton South, Victoria, Australia Latrobe Community Health Service Full time

    Applications open until position is filled Located in Clayton, parttime, (45.6 hours) permanent opportunity available_ Join a notforprofit health care provider who is getting back to what matters The position is responsible for providing the full range of client services at Metro Dental Sites Remunerated at $ per hour At Latrobe Community Health Service and...


  • Clayton South, Victoria, Australia Superior People Recruitment Full time

    We are seeking Client Service Representative - Account Manager for a leading print and graphic design company.You will be responsible for providing a superior level of customer service to all clients and external stakeholders.You will provide expertise in dealing with client and adviser telephone enquiries, marketing and design changes. You will play a key...


  • Clayton South, Victoria, Australia Carer's Network Australia Full time

    _Building dreams for your future self_Who are we?At Carer's Network, we envision a future where all our clients feel empowered to live the life they want. Carer's Network enable our clients to do so by tailoring our home support services to each client's unique needs and requirements. Our client base has been rapidly growing, and we are currently expanding...


  • Clayton South, Victoria, Australia Care Choice Full time

    Perm Full-Time opportunity (hybrid role) Opportunity to join a progressive company and high performing team Dynamic, fastpaced role within the community services sectorAbout CareChoiceCareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide...


  • Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary Exciting opportunity for a Service Delivery Manager to join Service Stream’s Utilities division, managing a major metering contract About the Role Nature of position: Permanent, Full Time Location: Clayton Reporting Line: Operations Manager Key Responsibilities - Ensure all contractual KPI’s are...


  • Clayton, Australia Spire Recruitment Full time

    Work with clients already expressing interest in new builds existing stock - A strong brand with excellent leads coming directly to you to secure - Full time or part time, we will work with the right person on this one! Here is an exciting opportunity for someone to join this leading boutique agency in the inner North. Full time or part time, we are open to...

  • Service Coordinator

    2 weeks ago


    Clayton South, Victoria, Australia Deivian Care Services Full time

    Deivian Care Services, based in Melbourne, has been a NDIS registered and Aged Care service provider since 2018.Our vision is to make a difference in our partners' lives by focusing on meeting their needs and care goals, as well as helping them feel supported, and maximizing their independence.As a deeply grounded NDIS and Aged Care provider, we require...


  • Clayton South, Victoria, Australia Spire Recruitment Full time

    Work with clients already expressing interest in new builds existing stock A strong brand with excellent leads coming directly to you to secure Full time or part time, we will work with the right person on this oneHere is an exciting opportunity for someone to join this leading boutique agency in the inner North. Full time or part time, we are open to making...

  • Client Liaison Officer

    2 months ago


    Clayton, Australia Monash University Full time

    **The Opportunity** Buildings and Property Division are currently seeking a Client Liaison Officer to provide customer service and business support to the Monash University community and Buildings and Property. The Client Liaison Officer is the first point of contact for internal and external clients and works to resolve customer service issues on behalf...

  • General Manager

    3 weeks ago


    Clayton, Australia The myHomecare Group Full time

    myHomecare Group is the leading Home Care Package provider in Australia. Our mission is to provide older Australians with the dignity and choice they want to live independently at home, safely and happily. Our self-managed division supports over 8,500 clients to select their preferred suppliers of services, aids and equipment from our national panel of over...