Product Owner Lines of Credit

4 months ago

Sydney, Australia Commonwealth Bank Full time

**You’re a passionate senior product professional, driven to design and develop the Simple Credit business, including new and existing product propositions and leading digital experiences**:

- **We’ve transformed our ways of working to take our customer obsession to the next level**:

- **Together we can achieve big goals, empowering our customers and our team whilst having a lot of fun along the way**

**Do work that matters**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

The Simple Credit Crew has end-to-end responsibility for the Commonwealth Bank Simple Credit business. We consist of squads that look after the development of simple credit propositions, acquisition and growth of our portfolio and end-to-end process improvement.

**See yourself in the team**

Reporting directly to the Crew Lead, this role is responsible for leading an E2E established squad (hybrid on and offshore). You will play a critical role in shaping the strategy and growth agenda of lines of credit (primarily the CommBank AdvancePay product) by continually enhancing the customer experience, thinking about new or innovative customer use cases, modernising the underlying tech stack and ongoing management of the service domain.

**Key responsibilities will include**
- Lead and define the vision and roadmap for the product and gain buy in from Senior Stakeholders.
- Lead the end-to-end delivery of the roadmap including key product governance activities/processes.
- Accountable for addressing impediments, driving decisions and resolving escalations.
- Act as the voice of the business and translate this for the team.
- Drive project inception and exploration to ensure alignment of product strategy.
- Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions.
- Identify, articulate and manage risks and compliance across streams of work.
- Incorporate design thinking and analytics to inform product design.
- Lead the Squad day-to-day to deliver change and lifecycle activities.
- Maintain a well prioritised Backlog to deliver business and customer outcomes.
- Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
- Manage the Squad’s performance to defined objectives including OKR tracking, etc.
- Release prototypes and iterate a product that meets customer needs and achieves the crew’s goals.

**We want to hear from you if you have**
- Experience in product and feature development, including building innovative customer experiences
- Experience in delivering strong outcomes in an Agile environment
- Ability to influence and align multiple stakeholders on strategic priorities
- Advanced ability to drive multiple initiatives concurrently and execute on a roadmap of initiatives
- Advanced communication, stakeholder engagement and influencing skills across all levels of the business
- Proven problem solving skills coupled with a strong ability be customer centric and think differently about strategies to grow the portfolio
- Strong commercial acumen and decision making skills
- Strong planning and time management skills with the ability to deal with competing priorities, upcoming due dates and prioritisation decisions when required
- Strong credit product knowledge is preferred, experience managing banking products highly regarded
- Ability to think analytically and use data and insights to make decisions
- Tertiary qualification in a Business / Commerce Degree Preferred
- Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

**Your development**

If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, our code of conduct guides our decision making so we can do what’s right in every situation.

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Advertising End Date: 08/09/2024

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