Product Owner Simple Package Experience

1 month ago

Sydney, Australia Commonwealth Bank of Australia Full time

Product Owner Simple Package Experience
- Permanent Full Time Opportunity, at the Senior Manager Level
- You are responsible for the end-to-end ownership of the Wealth Package feature and its integration with our CommBank Yello customer loyalty programme
- We are passionate, dynamic and customer obsessed We welcome diverse view-points and seek these out in delivering customer value
- Together we can help more Australians to realise their home ownership and investment dreams

**See yourself in our team**

The Core Manufacturing Crew is dedicated to delivering customer obsessed home buying solutions enabling Australians to achieve their home ownership goals, whilst having the most sophisticated risk and reward settings and ensuring responsible risk management. We support the proprietary, digital and third party channels to meet our customers' home ownership goals.

In the Crew, we create new and enhancing the existing suite of core home loans product and features; design new innovative and digitised pricing solutions that create exceptional pricing experiences for our customers and distribution partners whilst delivering best in class home loan pricing strategies and sustainable returns. We will deliver a step change in the data, analytics and modelling used in Home Buying credit and pricing decisions to deliver improved business outcomes and exceptional customer experience.

**Do work that matters**

You will report to the Crew Lead/General Manager, Core Manufacturing Crew. As a Product Owner (at the Senior Manager level), you will lead the Simple Package Experience squad that is cross-functional, and be accountable for delivering new and enhanced feature initiatives for the Home Buying Wealth Package to achieve an outstanding customer experience, balancing commercial outcomes and managing risk within regulatory requirements and organisational risk appetite.

Helping to drive our customer obsession, as the Product Owner (at the Senior Manager level), you will be strategically meeting customer product needs, optimising processes for our distribution partners and improving customer experience.

You will continuously iterate and enhance solutions to create better outcomes and value for customer and stakeholders. You will move forward with less-than-perfect information, and quickly pivot to changing work demands, and possess the ability to accurately evaluate complex and ambiguous situations to reach timely, objective and informed decisions. You will influence others by communicating value with credibility and authority.

**Key Responsibilities**
- Developing and designing features for the Wealth Package to address identified needs or opportunities to deliver on Home Buying's NPS agenda
- Build and prioritise the Squad backlog in collaboration with key stakeholders
- Lead delivery of complex initiatives in an environment that leverages full-cycle engineering as part of delivering technology solutions
- Drive continuous improvement within the squad to improve observability, automation and reduce lead time to change through DevSecOps opportunities
- Lead and engage a diverse squad of Product Managers, Managers, Engineers and Testers, creating a psychologically safe, inclusive, accountable and high-performance culture
- Identify and manage risks, dependencies and issues for the squad in line with excellent management of operational risk and compliance outcomes
- Stay abreast of external market trends (from regulatory, competitors, economics to innovation).
- Plan and lead product and/or regulatory change for new or enhanced product features, including internal and external communication and training, and relationship building activities, in conjunction with relevant stakeholders and partners.
- Build and foster strong relationships across the product value chain, including frontline teams, digital, compliance, technology and

**We're interested in hearing from people who have**:

- Experience working with Software Delivery frameworks and engineering (desirable)
- Experience in retail banking and home loans desirable
- Experience in delivering complex initiatives that drive customer and business value
- Translation of product vision to roadmap and backlog from business and technology lens
- Commercial acumen and stakeholder engagement skills
- Advanced communication and influencing skills
- Problem solving capability
- **Risk Mindset**: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

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Advertising End Date: 18/12/2024

Job ID REQ224554

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