Shop Logistic Support Specialist

4 months ago

Melbourne, Australia Amplifon Group Full time

We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our People. We attract, develop and empower the most talented people, who share our ambition and strive to demonstrate our values every day.
**Our purpose**We empower people to rediscover all the emotions of sound Our purpose is the reason we exist. It motivates, guides, and allows us to explore new innovations, horizons and opportunities for the business, our customers and each other.
**Our values**As we grow, our values guide how we act and what we do as One Company. We serve our customers' best interests with passion and seek to surprise them by always going the extra-mile. We empower our people to think freely, perform and succeed, working together to make a lasting difference. We take accountability for setting and delivering the highest standards of quality, and never give up
**About This Role**The Shop Logistic Support Specialist covers a key role in managing and supporting new 1PC purchasing and return processes, acting as the local point of contact for Shops for logistic issues, resolving them or addressing them to the correct escalation path and will be the key point of contact for the Attune business in addition to support the Amplifon business.

This role is responsible for monitoring logistic issues and identifying opportunities to improve the logistics customer service and shop purchase transaction processes.The responsibilities of the Shop Logistic Support Specialist include but not limited to:1st level shop logistics support
- Knowledge of service desk ticketing tools (e.g. ServiceNow)
- Problem solving for incidents and escalation process
- Collect all 2nd level shop logistic support requests and connect with logistic cluster to solve them
- Partner with Supply Chain team to assure flawless communication and prompt problem solving

Order management
- Manage orders to WH and final shops
- Interact with WH, suppliers and logistic providers to verify order status
- Partner with Vendors to assure flawless communication and prompt problem solving

2nd level shop support
- Monitor ticket status and produce effective reporting documents
- Support resolution of 2nd level item master and logistics data requests

Training and Continuous Improvement
- Support the implementation at the country level, together with the Global Shop Logistic support team, of customer service processes
- Support improving automation in the purchasing transactional processes (i.e. adoption of supplier portal, EDI solutions, etc.)

Logistics
- Ensure materials are delivered to sites in a timely manner as per customer' criteria
- Analyse performance of suppliers and logistic providers
- Verify consistency of logistic data on ERP system

Professional Attributes
- Bachelor's degree or equivalent in Supply Chain / Logistic
- Working knowledge of ERP (Oracle preferred), order automation tools (EDI protocols, Supplier Portals) and ticketing tools (ServiceNow)
- Ability to work within a fast paced, dynamic environment
- Strong team player
- Good English, both spoken and written
- Customer oriented approach, able to problem solve and support resolution
- Good organizational and analytical skills
- Well organized and able to work under pressure
- Strong user focus and genuine desire to assist
- "Can do" attitude when handling complex situation
- Proactive team player

This is an amazing opportunity to work within a strong culture and develop your career. If you're ready for your next challenge, then APPLY NOW - our vibrant and fun HR team can't wait to meet you

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply.

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